Kiley Cox
Virginia Commonwealth University
Ashburn,VA
2
Languages
8
years of professional experience
Dynamic professional with strong customer service skills and technical proficiency.
Work History
Graduate Teaching Assistant
1 Year 9 Months- Developed lesson plans with professor
- Provided lectures to students in the subjects of Medical Microbiology and Vertebrate Natural History
- Provided hands-on demonstrations for: Polymerase Chain Reactions, aseptic technique, fermentation, Gram staining techniques, microscopy, fume hood usage
- Facilitated engaging discussions with students to ensure understanding of material
- Graded all assignments
Sales Associate
2 Months- Processed transactions using point-of-sale systems, counting cash, managing the tobacco counter
- Assisted in the kitchen as a food service associate, making food for customer orders
- Fronted stock in the store, removed out-of-date merchandise
- Mopped and cleaned nightly
- Assisted customers with inquiries about products and services
Cashier
1 Year 9 Months- Processed customer orders while maintaining product quality standards
- Assisted behind the deli counter in the making and preparing of deli sandwiches
- Provided help in the kitchen when needed
- Ensured stock was in-date, fronted new stock
Sales Associate
6 Months- Managed customer orders, ensuring accurate processing of refunds and returns to enhance customer satisfaction
- Provided assistance to customers effectively answered the phone
- Fronted stock, ensured displays matched company standard
- Monitored inventory and re-stocked when needed
- Assisted with the preparation of mobile orders
Customer Service Team Leader
3 Months- Supervised daily operations and maintained company standards.sss
- Answered the phone, assisting customers in any inquiries
- Processed lottery winnings and money transfer orders (Western Union)
- Provided cashiering duties when staff was low
- Processed returns at the customer service counter
- Provided closing duties such as counting the till and ensuring the store was locked
- Monitored self-checkout
- Trained new cashiers
Sales Associate
4 Months- Stocked items and unloaded products into the storage room.
- Managed the floor and answered customer questions in addition to advertising current sales to encourage a purchase
- Ensured the floor matched company standards
- Answered the phone for customer inquiries, mobile orders for the restaurant
- Processed bills for restaurant orders including giving accurate change when required
Cashier
1 Year 4 Months- Took drive-thru and counter orders, ensuring accurate and timely service to customers
- Facilitated order transactions using point-of-sale systems
- Handled cash management tasks
- Made drinks for drive-thru, including using the espresso machine
- Provided conflict management when customers requested assistance
- Restocked
Education
Master of Science - Biology
Master of Science - Cognitive Neuroscience
Skills
Assignment grading
Tutoring and mentoring
Proficiency in R
Python software
Customer service
Cash handling
Time management skills
Team collaboration
Conflict resolution
Administrative support
Order fulfillment
Languages
Spanish
Professional Working
English
Native or Bilingual
Timeline
Sales Associate
Wawa
06.2025 - 08.2025Read More
Graduate Teaching Assistant
Virginia Commonwealth University
08.2024 - 05.2026Read More
Cashier
Au Bon Pain
08.2022 - 05.2024Read More
Sales Associate
PetSmart
02.2021 - 08.2021Read More
Customer Service Team Leader
Giant Food Stores
11.2020 - 02.2021Read More
Sales Associate
Cracker Barrel
07.2020 - 11.2020Read More
Cashier
McDonald's
04.2018 - 08.2019Read More
Virginia Commonwealth University
Master of Science from Biology
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Virginia Polytechnic Institute And State University
Master of Science from Cognitive Neuroscience
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