Kiley Dahms
Croydon,Pennsylvania
Summary
Self-motivated individual promoting a well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. A decisive multi-tasker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Enterprise Shared Service Center Associate Special
Merck Sharp & Dohme
Philadelphia , PA
2022.06 - Current
- Implemented new processes to improve the quality and efficiency of data collection and analysis.
- Prepared reports summarizing study progress, timelines, milestones and any corrective actions taken when needed.
- Developed data management plans and reports, validation procedures and data entry processes.
- Increased productivity and efficiency by regularly reevaluating processes and technologies.
- Performed reconciliation between source documents and EDC systems in order to identify any discrepancies or inconsistencies .
Hostess/Runner/Curbside Takeout
Arpeggio
Spring House , PA
2021.06 - 2022.06
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Provided excellent customer service by addressing customer needs promptly.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted in training new staff members on restaurant operations and procedures.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
Account Manager
Phoenix Nexus
Langhorne , PA
2020.09 - 2021.06
- Responded promptly to any complaints or issues raised by customers or vendors.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Coordinated shipments and deliveries between vendors and customers.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Processed payrolls, tax documents, and employee benefits in accordance with established regulations.
- Organized and maintained filing systems, both electronic and physical.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ2024-04
Bachelor of Science - Business
University of Phoenix
Tempe, AZSkills
- Workload prioritization
- Quality Control
- Data Entry
- Communication
- Problem-Solving
- MS Office
- Customer Service
- Training and mentoring
- Process Improvement
- Organizational Skills
Timeline
Enterprise Shared Service Center Associate Special
Merck Sharp & Dohme
2022.06 - Current
Hostess/Runner/Curbside Takeout
Arpeggio
2021.06 - 2022.06
Account Manager
Phoenix Nexus
2020.09 - 2021.06
Associate of Arts - Business
University of Phoenix
Bachelor of Science - Business
University of Phoenix
Similar Profiles
Ashley TannAshley Tann
Utilities & Facilities Engineer (Intern) at MSD (Merck Sharp & Dohme) International GmbHUtilities & Facilities Engineer (Intern) at MSD (Merck Sharp & Dohme) International GmbH
SITI BALKEES STN HAMEED SULTANSITI BALKEES STN HAMEED SULTAN
Clinical Research Associate at Merck Sharp & DohmeClinical Research Associate at Merck Sharp & Dohme
Fariz Bin Mohd FerozFariz Bin Mohd Feroz
Chemical Technician at Merck Sharp & Dohme (Contract)Chemical Technician at Merck Sharp & Dohme (Contract)