Kiley Dahms
Croydon,Pennsylvania
Summary
Self-motivated individual promoting a well-rounded skill set including communication and task prioritization. Always ready and willing to pitch in and perform above expectations. A decisive multi-tasker with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills.
Overview
4
4
years of professional experience
Work History
Enterprise Shared Service Center Associate Special
Merck Sharp & Dohme
Philadelphia, PA
06.2022 - Current
- Implemented new processes to improve the quality and efficiency of data collection and analysis.
- Prepared reports summarizing study progress, timelines, milestones and any corrective actions taken when needed.
- Developed data management plans and reports, validation procedures and data entry processes.
- Increased productivity and efficiency by regularly reevaluating processes and technologies.
- Performed reconciliation between source documents and EDC systems in order to identify any discrepancies or inconsistencies .
Hostess/Runner/Curbside Takeout
Arpeggio
Spring House, PA
06.2021 - 06.2022
- Managed the waiting list, ensuring that all parties were seated in a timely manner.
- Provided excellent customer service by addressing customer needs promptly.
- Delivered food to guests in a timely manner while following safety protocols.
- Assisted in training new staff members on restaurant operations and procedures.
- Facilitated communication between the kitchen and the dining staff to enhance guest experience.
Account Manager
Phoenix Nexus
Langhorne, PA
09.2020 - 06.2021
- Responded promptly to any complaints or issues raised by customers or vendors.
- Reviewed invoices for accuracy prior to submission for payment processing.
- Coordinated shipments and deliveries between vendors and customers.
- Generated reports detailing activities in the mailroom such as package tracking numbers, shipping costs.
- Processed payrolls, tax documents, and employee benefits in accordance with established regulations.
- Organized and maintained filing systems, both electronic and physical.
Education
Associate of Arts - Business
University of Phoenix
Tempe, AZ04-2024
Bachelor of Science - Business
University of Phoenix
Tempe, AZSkills
- Workload prioritization
- Quality Control
- Data Entry
- Communication
- Problem-Solving
- MS Office
- Customer Service
- Training and mentoring
- Process Improvement
- Organizational Skills
Timeline
Enterprise Shared Service Center Associate Special
Merck Sharp & Dohme
06.2022 - Current
Hostess/Runner/Curbside Takeout
Arpeggio
06.2021 - 06.2022
Account Manager
Phoenix Nexus
09.2020 - 06.2021
Associate of Arts - Business
University of Phoenix
Bachelor of Science - Business
University of Phoenix
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