Abigail Johnson
Summary
Accurate, assertive, and adaptable individual who is effective at multitasking in challenging situations and providing excellent customer service and leadership skills. Self-motivated, quick-learning, and committed to facilitating an environment that creates a fulfilling sense of home. Provides compassionate support while adhering to mission of organizations. Excellent communication and relationship building skills.
Overview
3
3
years of professional experience
Work History
Client Service Center Associate/Trainer
Alerus
05.2022 - Current
- Served as a friendly first point of contact for customer and team member inquiries.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Trained new personnel regarding company operations, policies and services.
- Learned and adapted quickly to new technology and software applications.
- Organized and edited training manuals, multimedia visual aids, and other educational materials.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Residential Advisor
Job Corps
07.2021 - 05.2022
- Guided students to integrate into both academics and social communities on center.
- Mediated conflicts to provide a safe and secure environment through policy enforcement.
- Fostered productive and supportive environment for academic and social success.
- Maintained communication with students' counselors, instructors, and staff members to promote a supportive environment.
- Managed and motivated students to be productive and engaged in work.
Education
Bachelor of Science - Health Care Administration
Purdue
West Lafayette05.2027
High School Diploma -
Magic City High School
Minot, ND05.2020
Skills
- Workload prioritization
- Call center experience
- Complaint handling
- Strong interpersonal skills
- CRM software
- Leadership Skills
- Team collaboration
- Remote learning
Accomplishments
- Nominated annually for Alerus's highest award throughout my 3 years of employment. (Results of the 2024 nomination pending.)
- Maintained top performer status consistently over my three years at Alerus.
Timeline
Client Service Center Associate/Trainer
Alerus
05.2022 - Current
Residential Advisor
Job Corps
07.2021 - 05.2022
Bachelor of Science - Health Care Administration
Purdue
High School Diploma -
Magic City High School
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