Laina Cronin
Algonquin,IL
Summary
Dynamic Sr. Service Center Associate at Sedgwick Claims Management, adept at complaint handling and workload prioritization. Enhanced client satisfaction through efficient claims processing and streamlined workflows. Proven ability to train new associates, leveraging technical proficiency with customer portals to elevate service delivery and team performance.
Overview
9
9
years of professional experience
Work History
Sr. Service Center Associate
Sedgwick Claims Management
08.2016 - Current
- Managed customer inquiries and resolved issues to enhance client satisfaction.
- Processed claims with accuracy, ensuring compliance with company policies and regulations.
- Collaborated with teams to streamline workflows and improve service efficiency.
- Trained new associates on operational procedures and best practices for service delivery.
Education
Master's Level Paralegal Certificate - Law
Roosevelt Univerisyt
Arlington Heights, IL01-1994
Bachelor of Arts - Social Science
Roosevelt University
Arlington Heights, IL01-1993
Skills
- Workload prioritization
- Call center experience
- Complaint handling
- Task delegation
- technical proficiency with all customer portals
Timeline
Sr. Service Center Associate
Sedgwick Claims Management
08.2016 - Current
Master's Level Paralegal Certificate - Law
Roosevelt Univerisyt
Bachelor of Arts - Social Science
Roosevelt University