Kiley Hall
Olathe
Overview
5
5
years of professional experience
Work History
Consumer Affairs Flex Agent
Hills Pet Nutrition
09.2025 - Current
- Handle high-volume inbound phone inquiries from consumers while maintaining professionalism and empathy in customer support.
- De-escalate challenging customer situations through active listening, empathy, and solution-focused communication
- Provide accurate product information and guidance to consumers based on company resources and established protocols
- Document customer interactions thoroughly and accurately within internal systems
- Represent the company professionally while building trust and positive customer experiences
- Maintain strong communication standards in a fast-paced call center environment
Supervisor
Woofs Play and Stay
09.2021 - 05.2025
- Supervised daily operations, ensuring the well-being and proper care of up to 185 dogs while maintaining high safety and hygiene standards
- Designed and introduced an optimized rotation schedule, boosting staff productivity and morale
- Strengthened customer relationships by resolving conflicts and enhancing client satisfaction
- Managed front desk operations, handling scheduling, client inquiries, and payment processing with accuracy and efficiency
- Contributed to coordinating team responsibilities to ensure smooth daily operations
Education
Bachelor of Science - Business Administration
Kansas State University
Manhattan, KS05.2025
Skills
- Process Optimization
- Scheduling
- Workforce Management
- Leadership
- Critical Thinking
- Team Collaboration
- Problem-Solving
- Communication
Leadership Activities And Involvement
- Volunteer, Sunflower Children's Collective, Manhattan, KS
- Volunteer, Purple PAWS
- Recruitment Group Leader, Kappa Alpha Theta Sorority, Kansas State University
Timeline
Consumer Affairs Flex Agent
Hills Pet Nutrition
09.2025 - Current
Supervisor
Woofs Play and Stay
09.2021 - 05.2025
Bachelor of Science - Business Administration
Kansas State University