Cameron Thompson
Aubrey
Summary
Dynamic and results-driven professional with over 17 years of experience in consumer affairs and customer experience management, including two years in leadership roles. Recognized for strong leadership abilities and exceptional communication skills, consistently improving processes and driving performance metrics to enhance productivity. Proven track record of fostering team support and delivering outstanding customer service. Eager to leverage expertise in a management or supervisory position within a corporate environment.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Consumer Affairs Specialist III
Liberty Mutual Insurance
Plano, TX
09.2015 - Current
- Manage high-level customer escalations via non-regulatory and regulatory channels with professionalism and empathy.
- Assisted consumers with inquiries, ensuring timely and accurate information delivery.
- Support leadership with department initiatives and customer satisfaction improvement strategies.
- Provide communication and service-quality coaching to internal teams.
- Exceed quality, productivity, and accuracy performance metrics consistently.
- Resolve complex issues with strong regulatory and compliance knowledge.
- Property & Casualty Licensed
- Developed and delivered training materials to support new-hire onboarding and skill acquisition.
District Manager
Trash Butler
Aubrey, TX
08.2025 - Current
- Oversee daily operations to ensure timely waste collection and service delivery.
- Managed team performance through regular feedback and training initiatives.
- Developed and implemented efficient routing strategies to optimize resource allocation.
- Analyzed customer feedback to enhance service quality and client satisfaction.
- Supervised various locations, enforcing high-quality standards of operation.
- Analyzed performance metrics to identify areas for process improvements and cost reductions.
- Oversaw daily operations to ensure efficient waste management services across multiple districts.
- Managed scheduling and payroll tasks, contributing to accurate employee compensation and resource allocation.
District Manager
Waste Free
Dallas, TX
02.2023 - 02.2024
- Oversaw daily operations, ensuring compliance with safety standards and company policies.
- Developed training programs to enhance team performance and operational efficiency.
- Implemented process improvements that streamlined service delivery and reduced turnaround times.
- Managed customer relationships, addressing concerns promptly to maintain satisfaction levels.
- Analyzed service metrics to identify trends and optimize resource allocation across districts.
- Coordinated training programs for new team members, enhancing operational efficiency and service quality.
- Oversaw daily operations, ensuring timely waste collection and service delivery across multiple districts.
Education
Audio Engineering
Collin County Community College
Plano, TX01-2010
High School Diploma -
Creekview High Schoo;
Carrollton, TX06-2009
Skills
- Team leadership
- Performance Metrics & Quality Assurance
- Client relationship management
- Process Improvement & Efficiency Optimization
- Conflict Resolution & Problem Solving
- Cross-Functional Collaboration
- Training & Onboarding Support
- Advanced Communication Skills
- Complaint handling
- Microsoft Office Suite
- Multitasking Abilities
- Excellent communication
- Organizational skills
- Customer service excellence
- Account management
Accomplishments
- Commended by company executives for my work and willingness to assist internal and external partners, customers and company stakeholders.
- Supported process improvements that increased operational efficiency and reduced resolution time.
- Served as a trusted resource for peers through training, communication support, and knowledge sharing.
Certification
Property & Casualty License
Timeline
District Manager
Trash Butler
08.2025 - Current
District Manager
Waste Free
02.2023 - 02.2024
Consumer Affairs Specialist III
Liberty Mutual Insurance
09.2015 - Current
Audio Engineering
Collin County Community College
High School Diploma -
Creekview High Schoo;