Kiley Mowers
Newberg
Summary
Seasoned customer service professional with over 8 years of experience in retail and hospitality settings. Demonstrated expertise in delivering exceptional customer experiences through effective communication, problem-solving, and relationship-building skills. Proven track record of resolving customer issues promptly and maintaining high levels of customer satisfaction. Skilled in handling high-volume inquiries with efficiency and professionalism. Strong attention to detail and ability to adapt to fast-paced environments.
Overview
7
7
years of professional experience
Work History
Administrator
Edge Analytical
10.2024 - 05.2025
- I worked as an admin at Edge Analytical, some of my responsibilities were front of house operations; receiving water samples and quality checking. Lots of data entry for samples and to distribute them through lab, and package, label, and ship out other samples that needed to be subcontracted. I communicated to clients through email and phone and ensured smooth process to receive results.
- Handled sensitive information discreetly, maintaining strict confidentiality at all times as required by company policy or legal regulations.
- Maintained personnel records and updated internal databases to support document management.
- Organized workflow and delegated tasks effectively to ensure timely project completion without compromising quality.
- Managed office inventory levels, ensuring adequate supplies were available while minimizing waste and unnecessary spending.
- Cultivated positive relationships with clients to deliver timely and cost-effective supply of services and materials.
Packing Assistant
Derby's Farm
10.2023 - 05.2024
- I worked in the packaging department and was responsible for assembling, packaging, and labeling products that were sent to stores across Oregon. I ensured production quotas were met in a timely fashion while observing the highest standards of safety and quality, oftentimes exceeding quota.
Tasting Room Host
Caravan Coffee
04.2022 - 04.2023
- I worked in specialty coffee and got to work with some higher end coffees as a host. I warmly welcomed guests, crafted drinks at highest-quality, maintained cleanliness and proper food-safety standards. Handled cash and card payments. Built long-lasting relationships with regulars.
Resident Assistant/RA
Friendsview Retirement Community
08.2020 - 01.2021
- Supported and established effective relationships with residents, families, and staff members. Assisted residents in life skills and life-enrichment activities. Worked closely with other aids/wellness teams to ensure the needs of residents are being met in a timely manner.
Lead Caregiver
Fox Hollow Assisted Living
03.2018 - 05.2020
- As lead caregiver I was responsible for training and mentoring other caregivers in providing compassionate and transformational care. We worked as a team to make sure residents’ needs were all met. Maintained accurate records of client care and communicated with the rest of the care team. Provided meal prep, light housekeeping and other duties assigned.
Education
High School -
Newberg High School
01.2017
Central Oregon Community College
Bend, ORSkills
- Driven work ethic
- Friendly and Outgoing Attitude
- Office management skills
- Excellent Customer Service Skills
- Multitasking Skills
- Quick and Effective Learner
- Data entry
Training
- Computer Science - Central Oregon Community College - Mar 2018 - Jun 2018
- Microsoft Office Fundamentals - Central Oregon Community College - Mar 2018 - Jun 2018
- Specialty Coffee - Introduction to Coffee Certification - Dec 2022 - Feb 2023
Timeline
Administrator
Edge Analytical
10.2024 - 05.2025
Packing Assistant
Derby's Farm
10.2023 - 05.2024
Tasting Room Host
Caravan Coffee
04.2022 - 04.2023
Resident Assistant/RA
Friendsview Retirement Community
08.2020 - 01.2021
Lead Caregiver
Fox Hollow Assisted Living
03.2018 - 05.2020
High School -
Newberg High School
Central Oregon Community College
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