Kiley Ritenour
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement.
Overview
4
4
years of professional experience
Work History
Hostess
FYR Short North
12.2022 - Current
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Documented reservations and communicated changes to guests.
- Assisted managers with quickly resolving service- and food-related issues.
Server
Primanti Bros
11.2020 - 08.2022
- Cultivated warm relationships with regular customers.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
Operations Administrator
YoFresh
03.2020 - 08.2022
- Evaluated current operational practices and suggested improvement strategies.
- Assisted Owner by documenting key processes and procedures and security protocols.
- Encouraged and promoted ideas aligned to business needs and benefits.
- Trained new employees on proper protocols and customer service standards.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
Education
Bachelor of Arts - Psychology
Ohio State University
Columbus, OH05.2024
High School Diploma -
Struthers High School
Struthers, OH05.2020
Skills
- Phone Inquiries
- Hospitality and Accommodation
- Guest Experience Management
- Task Delegation
- Customer Care
- Verbal and Written Communication
- Records Preparation
- Correspondence Writing
- Complex Problem-Solving
Timeline
Hostess
FYR Short North
12.2022 - Current
Server
Primanti Bros
11.2020 - 08.2022
Operations Administrator
YoFresh
03.2020 - 08.2022
Bachelor of Arts - Psychology
Ohio State University
High School Diploma -
Struthers High School
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