Kiley Timm

• Greeted customers upon arrival and helped assess their storage sizing needs.
• Promoted on going specials to potential customers and worked with them to give them the best rate.
• Answered incoming calls to assist existing tenants as well as new tenants with answers to their inquiries.
• Received monthly storage payments daily and was responsible for preparing nightly deposit and balancing daily cash log.
• Followed up on collections on delinquent monthly payments.
• Monitored defaulted units and prepared them for public sale.
• Assisted the public sale team in showing the units.
• Worked a flexible floating schedule to required me to be at different properties different day while still maintaining the same procedures.

I would take the customers orders and help prepare the orders to be handed out the window, as well as help the food line make the food. After 3 months of employment I was promoted to training new hire, before my departure I trained 3 people in the customer service area.

I was the only minor on staff working and going to school full time and I was the first person they would call in when coverage was needed. My supervisor continually increased my responsibilities, preparing me for a managerial role that I would be eligible for upon turning 18 years old.

When my family made the decision to move out of state, I notified them immediately and gave them a 30 day notice so they had time to find a replacement.

• Was chosen based on volunteer work, for a paid youth group leader position working with the confirmation kids at my church.
• Assisted team leaders with weekly teachings and assisted with student questions.
• Helped supervise youth group outings and maintained discipline and good behavior amongst the students.
• Promoted to class instructor which involved preparing weekly lessons for confirmation class.