Kileyah Purdy
Philadelphia,PA
Summary
Proactive and results-driven client service representative with excellent time management and problem-solving skills. Acknowledged for reliability and adaptability. Focused on achieving results, equipped to provide exceptional service and ensure client satisfaction.
Overview
7
7
years of professional experience
Work History
Dinning Assistant
Phoebe Ministries
09.2024 - Current
- Enhanced dining experience by maintaining clean and well-stocked serving stations.
- Developed strong rapport with residents by actively listening to their needs and preferences, creating a sense of community within the facility.
- Improved meal efficiency with careful attention to dietary restrictions and special requests.
- Contributed to a positive dining environment by quickly addressing any residents concerns or complaints.
- Supported the facility''s infection control program by adhering to strict hygiene protocols and reporting any potential concerns immediately.
Client Service Representative
European Wax Center
10.2021 - 10.2024
- Maintained strict adherence to sanitation guidelines, promoting a safe and hygienic environment.
- Consistently met appointment scheduling requirements, ensuring timely services for all clients.
- Delivered outstanding customer service by maintaining a professional demeanor during high-pressure situations.
- Assisted in inventory management by tracking product usage, reordering supplies as needed, and maintaining an organized workspace.
- Developed strong relationships with clients through proactive outreach and regular check-ins on progress and satisfaction.
- Utilized active listening skills to identify customer needs and provide appropriate solutions.
- Handled sensitive client information with discretion, ensuring confidentiality at all times.
- Trained new personnel regarding company operations, policies and services.
- Enhanced client satisfaction by providing personalized services based on individual needs and preferences.
Client Service Representative
Drybar
11.2018 - 01.2021
- Successfully managed a high volume of clients during peak hours while maintaining a calm and efficient demeanor.
- Determined appropriate treatments based on clients needs.
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Managed multiple tasks and met time-sensitive deadlines.
- Increased revenue through upselling additional services and retail product sales.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Receptionist
Hair Cuttery
01.2018 - 12.2018
- Greeted visitors warmly, creating positive first impression of organization.
- Scheduled appointments accurately using reservation software, reducing conflicts or double-bookings.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Facilitated smooth transactions, accurately processing payments and maintaining balanced cash registers daily.
- Maintained a clean and organized front desk area, creating an inviting environment for clients upon arrival.
Education
Certificate -
G.E.T Phlebotomy Trained & Certified, LLC
Philadelphia, PA08.2023
Cosmetology Certificate -
Jean Madeline Aveda Institute
Philadelphia, PA07.2018
Diploma -
KIPP DuBois Collegiate Academy
Philadelphia, PA06.2017
Skills
- Customer service focus
- Reliability and punctuality
- Adaptability
- Time management abilities
- Problem-solving aptitude
- Multitasking
- Organization skills
- Customer/Client relations
Licenses and Certifications
- 11/01/23, NHA-Certified Phlebotomy Technician, NHA Certification
- 06/01/23, G.E.T Phlebotomy Trained & Certified, LLC, Philadelphia PA, Certificate
- 09/01/18, Licensed PA Cosmetologist, Pennsylvania
- 06/01/17, Diploma, KIPP DuBois Collegiate Academy, Philadelphia PA
Timeline
Dinning Assistant
Phoebe Ministries
09.2024 - Current
Client Service Representative
European Wax Center
10.2021 - 10.2024
Client Service Representative
Drybar
11.2018 - 01.2021
Receptionist
Hair Cuttery
01.2018 - 12.2018
Certificate -
G.E.T Phlebotomy Trained & Certified, LLC
Cosmetology Certificate -
Jean Madeline Aveda Institute
Diploma -
KIPP DuBois Collegiate Academy
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