Kiliah Brannon
Dallas,TX
Summary
Skilled professional with an extensive background in customer service. Calm and poised in the most pressure-driven situations. Pursuing an Online Chat Specialist position where excellent response and writing skills will help improve a company's success.
Overview
10
10
years of professional experience
Work History
Benefit Verification Specialist
CareMetx
12.2024 - 02.2025
- Ensured compliance with HIPAA regulations during all aspects of the benefit verification process, protecting patient privacy.
- Improved patient satisfaction by accurately verifying benefits and providing timely responses to inquiries.
- Managed high-volume caseloads while maintaining strict deadlines for completing benefit verifications and authorizations.
- Streamlined pre-service financial clearance processes, expediting access to care for patients in need of urgent medical intervention.
- Expedited claim approvals by promptly submitting necessary documentation to insurance providers.
Remote Live Chat Agent
Liveops
04.2023 - 10.2024
- Responded to customer inquiries and provided accurate information about products and services via live chat.
- Monitored customer conversations and provided timely, knowledgeable assistance.
- Resolved customer complaints by identifying problems, suggesting solutions and implementing corrective action.
- Developed exemplary writing skills through continued correspondence with upwards of 20 customers per day.
Remote Healthcare Benefit Specialist
Care Medics
08.2020 - 04.2023
- Maintained accurate records of all employee benefits transactions, ensuring compliance with federal regulations.
- Successfully managed leave of absence requests, ensuring timely communication with employees and proper documentation.
- Collaborated with payroll department to ensure accurate deductions related to employee benefits were applied each pay cycle.
- Improved employee understanding of benefit offerings through informative presentations and workshops.
- Resolved complex benefits-related issues promptly, maintaining strong relationships with both employees and vendors.
Remote Customer Service Representative
Gap Inc
02.2018 - 08.2021
- Effectively managed a high volume of inbound and outbound customer calls.
- Gathered and verified all required customer information for tracking purposes.
- Defused volatile customer situations calmly and courteously.
- Evaluated consumers reports on a monthly basis.
- Resolved service, pricing and technical problems for customers by asking clear and specific questions.
Remote Customer Service Representative
CVS Healthcare
03.2015 - 02.2018
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma -
Pacific Highschool
Skills
- Customer services
- Quick Typing
- Writing skills
- Customer Engagement
- Multitasking
Timeline
Benefit Verification Specialist
CareMetx
12.2024 - 02.2025
Remote Live Chat Agent
Liveops
04.2023 - 10.2024
Remote Healthcare Benefit Specialist
Care Medics
08.2020 - 04.2023
Remote Customer Service Representative
Gap Inc
02.2018 - 08.2021
Remote Customer Service Representative
CVS Healthcare
03.2015 - 02.2018
High School Diploma -
Pacific Highschool
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