Summary
Overview
Work History
Education
Skills
Timeline
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Kilian Walsh

Oconomowoc

Summary

Motivated individual pursuing a long‑term career in law enforcement, backed by military discipline and strong interpersonal skills. Adept at handling complex or emotionally charged phone interactions while remaining steady, respectful, and focused. Brings a proven ability to notice small details, follow procedures, and support mission‑critical operations with accuracy and care.

Overview

4
4
years of professional experience

Work History

Overhead Door Technician

Overhead Door Of Madison
Madison, WI
10.2025 - Current
  • Installed and repaired various overhead door systems for residential and commercial clients.
  • Conducted routine maintenance checks to ensure optimal door functionality and safety compliance.
  • Utilized hand tools and power equipment to perform precise installations and repairs.
  • Diagnosed mechanical issues, providing effective solutions to enhance system performance.
  • Improved customer satisfaction by providing efficient and professional overhead door installations and repairs.
  • Adjusted doors to open or close with correct amount of force and made simple adjustments to electric openers.
  • Calculated spring sizes for certain door heights and widths.

Infantryman

Wisconsin Army National Guard
Arcadia, WI
08.2024 - Current
  • Assisted in organizing supplies and resources for training exercises and deployments.
  • Participated in physical training programs, improving personal fitness and team cohesion.
  • Developed leadership skills through peer mentoring during field operations.
  • Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
  • Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
  • Performed as fire team member during situational training exercises and infantry dismounted battle drills.
  • Led fire team during infantry dismounted battle drills and situational training exercises.
  • Trained in use of tear gas, passive ordnance, and explosives.
  • Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
  • Operated encrypted communication systems to maintain constant contact between ground forces and higher headquarters.
  • Trained partner forces in the Middle East on mounted and dismounted battle tactics.
  • proficient in combat first aid and life saving procedures.
  • Conducted training on small UAS systems and aerial surveillance tactics.

Garage Door Technician

Hartland Overhead Door
Hartland, WI
09.2022 - 12.2024
  • Installed and repaired residential and commercial garage doors and openers efficiently.
  • Diagnosed issues with garage door systems, ensuring timely resolutions for customer satisfaction.
  • Conducted routine maintenance checks to enhance operational reliability and safety standards.
  • Collaborated with team members to streamline service delivery processes, improving response times.
  • Trained junior technicians on installation techniques and safety protocols to ensure compliance.
  • Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
  • Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.

Technical Support Specialist

Rytec
Jackson, WI
01.2024 - 08.2024
  • Provided technical support for software and hardware issues, ensuring rapid resolution and user satisfaction.
  • Diagnosed and troubleshot system malfunctions, utilizing diagnostic tools to streamline problem-solving processes.
  • Guided users through installation and configuration of door and controller applications, enhancing user experience and efficiency.
  • Documented support interactions for future reference.
  • Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
  • Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
  • Recorded and maintained relevant notes for each client and work order.
  • Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
  • Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
  • Reduced response time with effective communication skills, ensuring customers received prompt assistance.

Education

Associate of Science - Criminal Justice

Waukesha County Technical College
Pewaukee, WI
06-2028

High School Diploma -

Oconomowoc High School
Oconomowoc, WI
06-2015

Trade School - Heavy Equipment Operations

Associated Training Services
Sun Prairie, WI
12-2020

Skills

  • Adaptable to change
  • Mechanical aptitude
  • Emergency repairs
  • Teamwork
  • Customer service
  • Problem-solving
  • Attention to detail
  • Multitasking
  • Diagnosing problems
  • Reliability
  • Excellent communication
  • Organizational skills
  • Adaptability and flexibility
  • Decision-making
  • Relationship building
  • Task prioritization
  • Self motivation
  • Interpersonal skills
  • Goal setting
  • Professionalism
  • Record keeping
  • Written communication

Timeline

Overhead Door Technician

Overhead Door Of Madison
10.2025 - Current

Infantryman

Wisconsin Army National Guard
08.2024 - Current

Technical Support Specialist

Rytec
01.2024 - 08.2024

Garage Door Technician

Hartland Overhead Door
09.2022 - 12.2024

Associate of Science - Criminal Justice

Waukesha County Technical College

High School Diploma -

Oconomowoc High School

Trade School - Heavy Equipment Operations

Associated Training Services