Kilian Walsh
Oconomowoc
Summary
Motivated individual pursuing a long‑term career in law enforcement, backed by military discipline and strong interpersonal skills. Adept at handling complex or emotionally charged phone interactions while remaining steady, respectful, and focused. Brings a proven ability to notice small details, follow procedures, and support mission‑critical operations with accuracy and care.
Overview
4
4
years of professional experience
Work History
Overhead Door Technician
Overhead Door Of Madison
Madison, WI
10.2025 - Current
- Installed and repaired various overhead door systems for residential and commercial clients.
- Conducted routine maintenance checks to ensure optimal door functionality and safety compliance.
- Utilized hand tools and power equipment to perform precise installations and repairs.
- Diagnosed mechanical issues, providing effective solutions to enhance system performance.
- Improved customer satisfaction by providing efficient and professional overhead door installations and repairs.
- Adjusted doors to open or close with correct amount of force and made simple adjustments to electric openers.
- Calculated spring sizes for certain door heights and widths.
Infantryman
Wisconsin Army National Guard
Arcadia, WI
08.2024 - Current
- Assisted in organizing supplies and resources for training exercises and deployments.
- Participated in physical training programs, improving personal fitness and team cohesion.
- Developed leadership skills through peer mentoring during field operations.
- Communicated effectively with superiors and subordinates alike, facilitating smooth execution of orders during high-stress situations.
- Maintained strict discipline within the ranks enforcing adherence to military standards and regulations.
- Performed as fire team member during situational training exercises and infantry dismounted battle drills.
- Led fire team during infantry dismounted battle drills and situational training exercises.
- Trained in use of tear gas, passive ordnance, and explosives.
- Trained teams on emergency situation preparedness and integration of tactical planning, equipment maintenance and weapon use.
- Operated encrypted communication systems to maintain constant contact between ground forces and higher headquarters.
- Trained partner forces in the Middle East on mounted and dismounted battle tactics.
- proficient in combat first aid and life saving procedures.
- Conducted training on small UAS systems and aerial surveillance tactics.
Garage Door Technician
Hartland Overhead Door
Hartland, WI
09.2022 - 12.2024
- Installed and repaired residential and commercial garage doors and openers efficiently.
- Diagnosed issues with garage door systems, ensuring timely resolutions for customer satisfaction.
- Conducted routine maintenance checks to enhance operational reliability and safety standards.
- Collaborated with team members to streamline service delivery processes, improving response times.
- Trained junior technicians on installation techniques and safety protocols to ensure compliance.
- Completed complex garage door installations, ensuring long-lasting functionality and seamless operation.
- Educated clients on proper garage door usage, maintenance, and safety precautions, promoting a positive company image.
Technical Support Specialist
Rytec
Jackson, WI
01.2024 - 08.2024
- Provided technical support for software and hardware issues, ensuring rapid resolution and user satisfaction.
- Diagnosed and troubleshot system malfunctions, utilizing diagnostic tools to streamline problem-solving processes.
- Guided users through installation and configuration of door and controller applications, enhancing user experience and efficiency.
- Documented support interactions for future reference.
- Escalated critical incidents requiring specialized expertise to appropriate departments, facilitating swift resolutions.
- Provided remote support for a wide range of software and hardware issues, maintaining strong customer relationships.
- Recorded and maintained relevant notes for each client and work order.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Documented all client interactions thoroughly in the incident management system, allowing for efficient tracking of recurring issues and trends.
- Reduced response time with effective communication skills, ensuring customers received prompt assistance.
Education
Associate of Science - Criminal Justice
Waukesha County Technical College
Pewaukee, WI06-2028
High School Diploma -
Oconomowoc High School
Oconomowoc, WI06-2015
Trade School - Heavy Equipment Operations
Associated Training Services
Sun Prairie, WI12-2020
Skills
- Adaptable to change
- Mechanical aptitude
- Emergency repairs
- Teamwork
- Customer service
- Problem-solving
- Attention to detail
- Multitasking
- Diagnosing problems
- Reliability
- Excellent communication
- Organizational skills
- Adaptability and flexibility
- Decision-making
- Relationship building
- Task prioritization
- Self motivation
- Interpersonal skills
- Goal setting
- Professionalism
- Record keeping
- Written communication
Timeline
Overhead Door Technician
Overhead Door Of Madison
10.2025 - Current
Infantryman
Wisconsin Army National Guard
08.2024 - Current
Technical Support Specialist
Rytec
01.2024 - 08.2024
Garage Door Technician
Hartland Overhead Door
09.2022 - 12.2024
Associate of Science - Criminal Justice
Waukesha County Technical College
High School Diploma -
Oconomowoc High School
Trade School - Heavy Equipment Operations
Associated Training Services