Kilisitina Wood-Hotchkiss
Aurora,CO
Summary
Customer service management professional experienced with inbound and outbound customer service and collections. Team player with exceptional listening and critical thinking skills. Personable personality that helps avoid call escalations.
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed.
Overview
5
5
years of professional experience
Work History
Pharmacy Technician Assistant
Walgreens
Denver, CO
11.2023 - Current
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues
- Stocked, labeled, and inventoried medication to keep accurate records
- Supported operations with filing, copying and faxing
Outside Sales Representative
Legacy Restoration LLC
Denver, Colorado
10.2024 - 03.2025
- Organized sale calls with customers and vendors.
- Researched potential clients, identified decision makers and developed relationships with them.
- Prepared detailed reports on sales activities including forecasts and budgets.
- Provided every customer with comprehensive assistance upon entering store through merchandise selection and completion of purchases.
- Greeted and assisted customers to foster positive experiences.
- Posed as models for advertising, artistic creation and display of goods.
- Generated leads through cold calling, networking events, referrals.
- Developed and implemented sales strategies to achieve revenue goals.
Crew Member
Qdoba
Denver, CO
06.2022 - 11.2023
- Worked well with teammates and accepted coaching from management team
- Took orders, prepared meals, and collected payments
- Trained new team members on procedures, customer service, and sales techniques
- Worked front counter, drive-thru and other areas
Delivery Driver
Amazon
Denver, CO
03.2022 - 01.2023
- Kept detailed mileage and fuel reports to track overall fuel costs
- Maintained upbeat, positive attitude in busy, customer-focused environment
- Operated vehicle safely in highly congested areas with no traffic violations
- Delivered packages to customer doorsteps and business offices
Server
First Watch
Denver, CO
08.2021 - 03.2022
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers
- Bussed and reset tables to keep dining room and work areas clean
- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business
Cashier
Sonic
Colorado Springs, CO
04.2020 - 08.2021
- Assisted customers by answering questions and fulfilling requests
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs
Education
High School Diploma -
Sand Creek High School
Colorado Springs01.2021
Skills
- Customer service
- Relationship building
- Team collaboration
- Effective communication
- Problem solving
- Time management
- Attention to detail
- Customer education
- Active listening
- POS system operation
- Processing payments
Timeline
Outside Sales Representative
Legacy Restoration LLC
10.2024 - 03.2025
Pharmacy Technician Assistant
Walgreens
11.2023 - Current
Crew Member
Qdoba
06.2022 - 11.2023
Delivery Driver
Amazon
03.2022 - 01.2023
Server
First Watch
08.2021 - 03.2022
Cashier
Sonic
04.2020 - 08.2021
High School Diploma -
Sand Creek High School