Killian McKenzie
Tacoma,WA
Summary
Server/restaurant manager (PIC) with five years of restaurant customer service experience and two years of restaurant management experience. Brings creativity, leadership, communication, and listening to the team. Drives success by building long lasting rapport with employees and guests and providing guidance and encouragement. Excellent team building and problem solving skills. Dedicated to building open and communicative teams where everyone is empowered to succeed.
Easily works alone or in teams, able to flow between both quickly and efficiently.
Pursuing a full-time role where interpersonal skills, problem-solving strengths, and strong drive can be used to their full extent.
Overview
4
4
years of professional experience
1
1
Certification
Work History
PIC (Person In Charge)
Red Arrow Drive-In
09.2022 - Current
- Led as a Person In Charge, analogous to an associate manager or floor manager.
- Provided team leadership by communicating with and understanding the teams strengths and weaknesses and providing guidance to maximize success.
- Responsible for overseeing all aspects of daily operations and ensuring workplace efficiency and productivity as a PIC.
- Oversaw a team of 15 employees to ensure smooth operations and excellent customer service in a fast-paced restaurant environment as the PIC.
- Worked as a primary point of contact for the training of new employees, ensuring competency, efficiency, and comfortability.
- Implemented changes in locations of restaurant stations, decreasing order preparation times.
Server
Red Robin
01.2021 - 09.2022
- Managed up to 15 tables excellently, ensuring up to 65 guests at any given time an excellent restaurant experience.
- Formed strong interpersonal relationships with guests and coworkers, forming friendships and companionship's that last long after leaving the restaurant.
- Provided exceptional customer service, maintaining a consistent 4.5-5 stars in service.
- Provided exceptional service to upwards of 200+ guests daily.
- Demonstrated strong knowledge of menu items, including over 100+ specials and drink offerings, to make recommendations to guests.
- Assisted training of new employees on the floor, providing comprehensive and easily digested training.
Education
Bachelor's Degree - Political Science and Government, Law and Justice
Central Washington University
Ellensburg WASkills
- Restaurant Management
- Guest Experience
- Interpersonal Skills
- High-Volume Dining: 15 tables overseen with up to 60 guests at any given time
- Interpersonal communication
- Multitasking Abilities
- Self-Directed
- Attention to detail
- Written communication
- Organization and time management
Accomplishments
Deans List Award Central Washington University June 2024
Awarded all three quarters of the 2023-2024 academic year, as well as the fall and winter of 2019 for the maintenance of a 4.0 GPA, showcasing commitment and dedication to academic success.
Certification
Washington Food Handlers Card Kittitas County Public Health Department 1427K33021B01M24 November 2022
Alcohol Server Training Class 12 Certus June 2024
Mixology Certification American Safety Council 012306 June 2024
Timeline
PIC (Person In Charge)
Red Arrow Drive-In
09.2022 - Current
Server
Red Robin
01.2021 - 09.2022
Washington Food Handlers Card Kittitas County Public Health Department 1427K33021B01M24 November 2022
Alcohol Server Training Class 12 Certus June 2024
Mixology Certification American Safety Council 012306 June 2024
Bachelor's Degree - Political Science and Government, Law and Justice
Central Washington University
Similar Profiles
Thomas MilnerThomas Milner
Diesel Mechanic, Supervisor, Truck Driver at Red Arrow TransportDiesel Mechanic, Supervisor, Truck Driver at Red Arrow Transport
Jesse CashJesse Cash
Post Audio Manager/Senior Sound Designer at Red Arrow IndustriesPost Audio Manager/Senior Sound Designer at Red Arrow Industries
Mason HughesMason Hughes
Sr. Global Client Acquisitions Specialist at Red Arrow LogisticsSr. Global Client Acquisitions Specialist at Red Arrow Logistics