Yoselin Sicairos Diaz
Fresno,USA
Overview
6
6
years of professional experience
Work History
Person In Charge (PIC) server bartender
Blast and Brew
03.2022 - 08.2024
- Started at blast and brew as a server/ bartender. Worked my way up to be a PIC and was training for assistant manager position.
- Handled inventory
- Open/closing FOH & BOH procedures
- Handled safe money & did bank deposits
- Very customer friendly
- Coordinated all aspects of event setup, including audiovisual equipment, seating arrangements, and decorations
- Planned and executed corporate events, including conferences, seminars, and product launches
- Provided exceptional customer service by promptly greeting and seating guests, taking accurate orders, and delivering food and beverages in a timely manner
- Maintained cleanliness and organization of the bar area, ensuring a pleasant dining experience for guests
- Consistently achieved high ratings on customer satisfaction surveys through attentive service delivery
- Maintained inventory levels of bar supplies such as glassware, napkins, straws, etc., notifying management when reordering was necessary
- Implemented strategies to improve efficiency in serving multiple tables simultaneously during peak hours
- Assisted in training new servers on menu knowledge, service standards, and POS system operation
- Resolved guest complaints or concerns promptly and professionally to ensure customer satisfaction
- Collaborated with bartenders to prepare garnishes and ingredients for cocktails, ensuring efficient workflow during busy shifts
- Assisted in the management of daily operations, ensuring smooth and efficient workflow
- Supervised and trained a team of XX employees, providing guidance and support to maximize productivity
- Collaborated with the manager to develop strategies for achieving sales targets and improving customer satisfaction
- Managed cash handling procedures, including opening/closing registers, preparing deposits, and reconciling discrepancies
Front Desk Receptionist
Fowler Helsel Vogt
09.2021 - 12.2021
- Managed a high volume of incoming calls, directing them to the appropriate departments or individuals
- Scheduled appointments and maintained an organized calendar for multiple staff members
- Efficiently handled all incoming and outgoing mail, packages, and deliveries
- Maintained cleanliness and organization of the front desk area at all times
- Provided administrative support to various departments as needed, including data entry and filing
Tax Preparer
R&G tax and immigration services
11.2020 - 08.2021
- EED (unemployment + weekly certification)
- ITIN application & renewal form
- Prepared and filed accurate federal, state, and local tax returns for individuals, partnerships, corporations, and trusts
- Reviewed financial documents such as income statements, balance sheets, and expense reports to ensure compliance with tax laws
- Maintained confidentiality of client information in accordance with professional ethics standards
- Utilized electronic filing systems to submit tax returns efficiently while ensuring accuracy of data entry
Server
Tacos y Mariscos Tijuana
02.2019 - 12.2020
- Showcased daily breakfast, lunch, and dinner features, detailing key cuisine elements and recommended wine and spirit pairings
- Collaborated with kitchen staff to ensure timely delivery of food orders to customers
- Demonstrated exceptional multitasking skills during peak hours, accurately managing XX tables
- Provided recommendations on menu items based on customer preferences and dietary restrictions
- Maintained cleanliness of dining area by promptly clearing tables, sanitizing surfaces, and restocking supplies as needed
- Handled cash transactions accurately using POS system while maintaining a balanced cash drawer at the end of each shift
- Communicated effectively with team members to coordinate table assignments for efficient seating arrangements
Education
High school diploma - undefined
Bullard High School
01.2017
Skills
- Administrative Experience
- Supervising Experience
- Assistant Manager Experience
- Restaurant Management
- Microsoft Office
- Tax Experience
- Host/Hostess
- Cash Handling
- Office Management
- Upselling
- Bilingual
- Data Entry
- Catering
- Microsoft Powerpoint
- Merchandising
- Accounting
- Payroll
- Management
- Events Management
- POS
- Restaurant Experience
- Leadership
- Event Planning
- Serving Experience
- Bartending
Languages
Spanish
Native or Bilingual
Timeline
Person In Charge (PIC) server bartender
Blast and Brew
03.2022 - 08.2024
Front Desk Receptionist
Fowler Helsel Vogt
09.2021 - 12.2021
Tax Preparer
R&G tax and immigration services
11.2020 - 08.2021
Server
Tacos y Mariscos Tijuana
02.2019 - 12.2020
High school diploma - undefined
Bullard High School
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