Jena L. Kilmer
Lewiston ,ID
Summary
Dynamic Production Lead specialized in accelerating operational throughput and ensuring 100% accuracy in same day receipt and routing of packages. A collaborative partner to our internal teams, helping drive a measurable decrease in receiving discrepancies by integrating barcode technologies on our materials through communication with our Supplier Partners. I am dedicated to maintaining peak quality standards and fostering resilient supplier relationships within a fast-paced, high-pressure environments.
Overview
18
18
years of professional experience
Work History
Production Lead
Schweitzer Engineering Laboratories
10.2021 - Current
- Streamlined workflow between departments enhancing overall production efficiency
- Facilitated team communication to resolve operational issues promptly
- Collaborated with departments to maintain seamless operations across all areas of factory
- Coordinated schedules and delegated tasks to optimize team workflow
- Developed long-term growth plans with management team to align production goals with company vision
- Identified areas for improvement and implemented changes to enhance operational processes
- Reviewed incoming shipments for accuracy against purchase orders
Assembler II
Vista Outdoor
11.2012 - 10.2021
- Inspected components for quality, ensuring compliance with safety standards
- Trained new employees in assembly techniques and safety procedures enhancing team readiness
- Followed blueprints for accurate assembly to meet precise specifications
- Inspected finished products for defects and ensured compliance with customer requirements contributing to overall product integrity
- Identified quality issues and implemented corrective actions, improving defect resolution process
Bartender
Strike & Spare Family Entertainment
03.2018 - 04.2021
- Crafted and served a diverse range of beverages to enhance guest experiences
- Engaged with guests to deliver exceptional customer service, fostering a welcoming atmosphere
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Processed payments accurately and efficiently with POS system
- Performed opening and closing duties including restocking supplies, balancing a till, and locking up the building
- Collaborated with kitchen staff to ensure timely delivery of food and drinks
Deli Clerk
Rosauers
08.2010 - 11.2012
- Trained new staff on deli procedures and customer service protocols to promote consistent quality and enhance customer satisfaction
- Maintained cleanliness and organization of deli counter to create inviting environment for customers
- Operated slicing equipment for meats and cheeses with precision for optimal presentation
- Recommended food pairings and meal ideas to guide customers in selecting products and improve their shopping experience
- Performed opening and closing duties, including restocking supplies and cleaning work areas
- Weighed, wrapped, and labeled meats, cheese, salads and sandwiches for customer orders
- Processed payments accurately and efficiently at cash register
Crew Member
McDonald's
04.2008 - 08.2010
- Provided exceptional customer service in fast-paced environment contributing to positive customer experiences
- Resolved customer inquiries promptly, improving overall satisfaction ratings
- Collaborated with team members to streamline service processes, supporting quicker customer turnaround
- Accurately processed transactions at POS system
- Used kitchen equipment safely and maintained cleanliness throughout food preparation areas
- Completed opening and closing tasks including workstation setup, surface cleaning, and supply restocking
- Maintained organization and cleanliness of dining and food preparation areas
Education
High School Diploma -
Lewiston High School
Lewiston ID05-2010
Skills
- Effective Verbal and Written Communication
- Order Processing
- Process Improvements
- Multi-Tasking
- Customer Service
- Nimble Learner
- Materials Management
- Microsoft Dynamic AX
- Teamwork
Timeline
Production Lead
Schweitzer Engineering Laboratories
10.2021 - Current
Bartender
Strike & Spare Family Entertainment
03.2018 - 04.2021
Assembler II
Vista Outdoor
11.2012 - 10.2021
Deli Clerk
Rosauers
08.2010 - 11.2012
Crew Member
McDonald's
04.2008 - 08.2010
High School Diploma -
Lewiston High School