Kilolo Watkins
North Chicago,IL
Summary
Seeking an entry level position with an emphasis on acquiring gainful employment skills in customer service where I can produce the best results for the employer and customer.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Security Officer
Andy Frain Services
07.2024 - 07.2025
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Acted quickly during emergency situations to reduce opportunity for damage and injury.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Provided excellent customer service while addressing visitor inquiries or concerns related to facility safety or access control procedures.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
Security Officer
American Place Casino
10.2023 - 02.2024
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Checked and verified photo identification prior to granting facility access.
- Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
Security Officer
Monterrey
06.2022 - 04.2023
- Screened individuals and prevented passage of prohibited articles into restricted areas.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Operated handheld metal detector and other surveillance devices to screen individuals entering facility.
CNA Volunteer
Captain James A. Lovell Federal Health Care Center
01.2022 - 06.2022
- Enhanced patient comfort by providing attentive and compassionate care.
- Provided emotional support to patients and families during difficult times, building trust and rapport.
- Demonstrated adaptability by efficiently responding to changes in patient care needs or facility protocols while maintaining a professional and positive attitude.
- Utilized strong organizational skills to manage multiple responsibilities simultaneously while maintaining high levels of quality in all aspects of work performed as a CNA volunteer.
Production Specialist
HireGenics
10.2021 - 11.2021
- Delivered quality products with effective use of control procedures and good inspection skills.
- Maintained compliance with industry regulations concerning environmental impact, workplace safety standards, and product quality requirements.
- Helped shipping line by pre-assembling boxes to be filled with finished products.
- Increased production capacity by training new employees on machinery operation and safety protocols, strengthening the overall workforce.
- Streamlined documentation practices to facilitate easy tracking of work orders, change requests, and quality control records.
Dietary Aide
Heritage Woods of Gurnee
06.2021 - 09.2021
- Kept all kitchen areas clean, tidy and free of hazards.
- Served meals to residents in accordance with established schedules and dietary procedures.
- Washed plates, cups, serving, and eating utensils and kitchen equipment in commercial dishwasher.
- Coordinated with other dietary aides and kitchen staff to ensure efficient workflow and timely delivery of meals, contributing to a smooth-running operation.
Food Service Worker
St Joseph Hospital
12.2018 - 11.2020
- Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
Overnight Stocker
Walmart
11.2016 - 03.2018
- Unpacked and organized inventory in shelves according to materials
- Collaborated with a team to set up and organize store displays
- Assisted customers shopping during the night by providing them product information
- Multitasked and adapted to different departments’ needs
Cashier/Equipment Manager
Jewel Osco
12.2014 - 11.2016
- Processed all customer transactions in a timely fashion
- Greeted customers in a friendly manner and answered their questions
- Trained new employees on how to operate the cash register
- Supervised and trained new employees on how to transport shopping carts
- Packaged each customer’s purchases so that they can be transported safely to their vehicles
Restaurant Cashier/Team Member
Long John Silvers Franchise Association
10.2012 - 12.2012
- Maintained a cheerful, friendly attitude towards customers while operating the register
- Handled purchases in cash, credit cards, and ATM debit per company policy
- Worked closely with restaurant staff to ensure the success of the restaurant
Education
High School Diploma - undefined
Sullivan High School
Chicago, IL06.2014
Skills
- Communication
- Customer Service
- Leadership
- Organization
- Time Management
licenses
perc card
Certification
certification for cna volunteering
Timeline
Security Officer
Andy Frain Services
07.2024 - 07.2025
Security Officer
American Place Casino
10.2023 - 02.2024
Security Officer
Monterrey
06.2022 - 04.2023
CNA Volunteer
Captain James A. Lovell Federal Health Care Center
01.2022 - 06.2022
Production Specialist
HireGenics
10.2021 - 11.2021
Dietary Aide
Heritage Woods of Gurnee
06.2021 - 09.2021
Food Service Worker
St Joseph Hospital
12.2018 - 11.2020
Overnight Stocker
Walmart
11.2016 - 03.2018
Cashier/Equipment Manager
Jewel Osco
12.2014 - 11.2016
Restaurant Cashier/Team Member
Long John Silvers Franchise Association
10.2012 - 12.2012
High School Diploma - undefined
Sullivan High School