Kilvio Madera Brito

I am an energetic, ambitious person who has developed a mature and responsible approach to any task that I undertake, or situation that I am presented with. I’m excellent at working with others to achieve a certain objective on time and with excellence. Discerning Computer Systems Analyst devoted to improving computer systems and network performance for enhanced productivity. Works actively with management to develop cost-benefit analyses and set objectives for system maintenance and upgrades. Stays up-to-date on latest security regulations and protocols to execute effective measures for sustaining privacy and operational integrity.

• ConnectWise ticketing system and ServiceNow: 10 years of experience. Gives its users access to a powerful network of ideas, experts, and solutions. A veteran in the technology services industry, ConnectWise has been the premier business management platform for technology companies.
• Remote Access Support
• GFI Monitor and Bomgar, 9 years of experience. Managed and secured networks, help IT admins fix vulnerabilities and missing patches; audited networks and software; improve web security and web protection, and enable event log management and analysis.
• Build Laptop / desktop computers, and peripherals and configure network connections
• Install, Configure and test the Operating Systems and their functionality
• Experience on install, configuring and troubleshooting Desktop/laptop hardware
• Installed and configured Standard and business applications, Microsoft Outlook, Web Browsers, etc.
• Experienced in Basic Windows Active Directory troubleshooting, Network related troubleshooting
• Experienced in Installing, configuring, updating, and troubleshooting Printers, scanners, Fax, copier, etc.
• Extended computer support for systems software
• Support and troubleshoot RSA/VPN remote connections.
• Experience with Windows User's profile management
• Experience with Windows System reimage
• Experience in Desktop Backup / restore
• Experience of Access Management: Grant / remove Windows user/group access based on the user request
• Experience with the Ticketing tool, ServiceNow
• Authorized peripheral equipment the Desktop Support Administrator will escalate the issue/problem to the proper tier 3 support team member
• Knowledge of ITIL Processes
• Develop trends by monitoring and analyzing incoming calls, problems, and support requests.
• Interact with users on desktop problems and their resolution.
• Microsoft Office 2010, 2013, 2016, and Office 365 support for the past 9 years
• Operating Systems: Microsoft DOS, Windows 95-2003 Server, Windows Server 2008 R2
• VMware 4.0 and 5.0
• Custom-built PC’s
• Computer hardware/software troubleshooting (e.g., MS Windows XP Professional, Vista, and Windows 7 and 10) over 10 years of experience.
• Active Directory
• Active Directory with the following companies. Superior Networks, LLC, iWireless and Axcess Financial/CNG
• Reliable Electric, located in Dayton, Ohio.
• Computer hardware/software troubleshooting (e.g., MS Windows XP Professional, Vista, and Windows 7 and 10) with over a decade of experience.
• Reliable Electric is located in Dayton, Ohio.
• Tech refresh pre-installations and installations
• Mobile support for Marimart Health Care, LLC located in Columbus, Ohio, and ToolCraft Products, Inc in Dayton, Ohio.
• Handle array of PCs desktop troubleshooting and resolution
• Remote desktop support using GFI LogicNow and Bomgar software infrastructure
• Mobile support for end-user of Apple iPhones, iPads, Android, Windows phones, Blackberry BES, Motorola, and Microsoft Active Sync
• Managed for the past decade the following devices and platforms, Apple iOS, Google Android, Microsoft Windows Phone/Mobile/CE operating systems
• Maintaining mobile device services including hardware certification, OS imaging, testing and certification, inventory, software distribution, and policy compliance
• Provided one-on-one end-user with Google Business suites, such as training for Google Docs for business, Google Drive, and Google Hangouts for business
• Provided data backup solutions such as StorageCraft and Norton software.
• Setup and maintain Print servers
• Managed over 2000 PCs and 3000 smartphones and tablets
• Fixed and repaired over 1000 Apple iMacs, MacBook Airs, and MacBook Pros.
• Provided iMac, iPhone, and Ricoh Printers support for Coast to Coast Healthcare Services located in Albany, Ohio.

• Dwain Jr Henderson, Superior Networks, LLC, 703 Jefferson St, Miamisburg, OH, 45342, 937-985-2480
• Fidele Nigena, US Foods, 540-848-3826
• Erica Morales Medina, Children's Speech Therapist, (787) 216-3304