Nathnael Haile
Alexandria,VA
Summary
Methodical analyst accomplished working with both internal and external vendors to support and implement applications using standard tools and frameworks. In-depth knowledge of network administration, technical testing and back-end applications. Strong troubleshooting, analytical and communication skills.
Overview
7
7
years of professional experience
Work History
Application Support Analyst
Cocolevio
08.2021 - Current
- Used Service Now ticketing system to track, maintain and update trouble tickets.
- Provided 24/7 support for web- and client-based applications, file and data feeds and batch processes to prevent impact to business.
- Collaborated with developers, analysts and project managers to expedite incident resolutions.
- Analyzed and mapped data and wrote SQL scripts to extract data from SQL databases.
Power BI Developer
US Tech Solutions
02.2017 - 08.2021
- Wrote and optimized SQL statements to assist business intelligence practices.
- Monitored assessment software for performance, security and database availability throughout lifecycle.
- Compiled, maintained and developed database systems for tracking tailored content reports.
- Oversaw database upgrade, backup, recovery and migration.
Education
Bachelor of Arts - Information Systems
St Cloud State University
Saint Cloud, MN05.2017
Skills
- Controller view 10
- sales force
- confluence
- Diagnostic Tools
- Defect Identification
- Team Support
- Atlassian JIRA
Timeline
Application Support Analyst
Cocolevio
08.2021 - Current
Power BI Developer
US Tech Solutions
02.2017 - 08.2021
Bachelor of Arts - Information Systems
St Cloud State University
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