Kim Arnold
Brooklyn,NY
Summary
Detail-oriented administrative assistant with 10+ years of experience optimizing operational processes in healthcare and service sectors. Proven track record in supporting employee administration and addressing customer needs efficiently. Expertise in high-volume office environments, providing comprehensive clerical and operational support while managing assignments and project requirements independently.
Overview
10
10
years of professional experience
Work History
Design Associate
West Elm
03.2025 - Current
- Drove consultative customer experience initiatives by identifying client needs and translating into actionable design solutions that enhanced client satisfaction.
- Collaborated with merchandising and leadership teams to optimize showroom performance and improve customer flow.
- Track and analyze weekly sales performance metrics, consistently meeting or exceeding sales-per-hour targets in a competitive retail environment.
- Used data and customer feedback to refine service strategies and improve retention outcomes.
- Acted with urgency to resolve customer concerns, ensuring timely service recovery and maintaining customer loyalty.
Workforce Application Assistant
NYP Brooklyn Methodist Hospital
10.2019 - 10.2021
- Analyzed labor data to enhance scheduling optimization and drive workforce performance improvements.
- Developed operational structure in workforce systems through auditing payroll data and identifying discrepancies for 1,000+ employees.
- Solved process inefficiencies from first principles, developing training documentation that improved submission accuracy by 80%.
- Modeled payroll data in Excel to validate compensation accuracy and reporting outcomes.
- Partnered cross-functionally with clinical and administrative leaders to implement scalable process improvements.
- Supported system upgrades, testing, and documentation in a hybrid environment, partnering cross-functionally to ensure seamless operational transitions.
Administrative Assistant (Operations Coordination)
NYP Brooklyn Methodist Hospital
10.2016 - 10.2019
- Prioritized high-urgency service requests based on patient volume and clinical impact, ensuring service-level expectations were consistently met.
- Created real-time operational structure by coordinating environmental services deployment for patient turnover, surgical suites, and emergency spill response.
- Monitored turnaround metrics and identified workflow improvements, enhancing responsiveness and operational efficiency.
- Worked cross-functionally with executives, physicians, nurses, and administrators to align priorities and drive timely execution.
- Communicated clearly across teams to meet high-demand operational objectives, ensuring alignment and timely execution.
- Managed payroll and timekeeping systems for 300 employees, ensuring data accuracy and confidentiality.
Customer Service and Ticketing Agent
Delta Airlines
10.2016 - 10.2019
- Resolved escalated issues quickly and effectively, maintaining a 98% customer satisfaction rating.
- Delivered frontline customer experience in high-pressure, competitive environment, ensuring customer satisfaction at scale.
- Demonstrated resilience and urgency while managing high passenger volumes and time-sensitive operations.
- Identified service gaps and implemented targeted improvements, enhancing overall customer experience.
Education
Bachelor of Science - Operations Management, Human Resources
St Joseph's College
Brooklyn, NYSkills
- Client and workplace relations
- Cross-functional teamwork
- Kronos payroll management
- Project management
- Effective communication
- Multitasking
- Problem solving
- Adobe Creative Suite
- Microsoft Office Suite
- Detail orientation
- Workflow prioritization
- Self-motivation
Timeline
Design Associate
West Elm
03.2025 - Current
Workforce Application Assistant
NYP Brooklyn Methodist Hospital
10.2019 - 10.2021
Administrative Assistant (Operations Coordination)
NYP Brooklyn Methodist Hospital
10.2016 - 10.2019
Customer Service and Ticketing Agent
Delta Airlines
10.2016 - 10.2019
Bachelor of Science - Operations Management, Human Resources
St Joseph's College