Kim Bates
Land O' Lakes,FL
Summary
Experienced with driving retail sales through effective team leadership and customer engagement. Utilizes strategic planning and inventory management to improve store performance. Track record of building cohesive teams and fostering customer-centric environment.
Overview
6
6
years of professional experience
Work History
Retail Store Sales Manager
Reeds Pandora
10.2022 - Current
- Boosted customer satisfaction levels through attentive service, timely resolution of issues, and personalized recommendations.
- Coordinated with other store managers within the retail chain to share best practices, problem-solve challenges, and contribute to overall company success.
- Implemented comprehensive training programs for new hires that emphasized sales techniques, product knowledge, and customer service best practices.
- Responsible for posting job openings, recruit, hire, onboard, and train in a timely manner.
- Post on social media our new product launches and upcoming sales weekly.
- Monitor retail operating cost, budgets, and resources.
Retail Store Sales Manager
Eddie Bauer
10.2019 - 10.2022
- Analyzed sales data to identify patterns in consumer behavior and adjust merchandise assortments accordingly for maximum profitability.
- Enhanced the in-store experience for customers by offering engaging events, workshops, and loyalty programs tailored to their interests.
- Managed store inventory to ensure optimal stock levels, accurate records, and minimized shrinkage through loss prevention measures.
- Increased overall store sales by implementing effective merchandising strategies and leveraging customer insights.
- Cultivated a culture of continuous improvement by regularly soliciting staff feedback and implementing changes that fostered growth and increased job satisfaction.
- Developed a high-performing sales team by providing ongoing coaching, setting clear expectations, and fostering a positive work environment.
Assistant Retail Store Manager
Ann Taylor Loft
08.2018 - 10.2019
- Oversaw daily operations, ensuring smooth workflow while adhering to company policies and procedures.
- Maintained visual merchandising standards to create an engaging shopping experience for customers.
- Completed routine store inventories.
- Assisted store manager in meeting standards for customer service and quality.
- Collaborated with Store Manager to analyze sales data, identify trends, and develop targeted action plans.
- Enhanced customer satisfaction by resolving conflicts, addressing concerns, and providing exceptional service.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues, and difficult customers.
Education
Bachelors - Business
St. Joseph's University
Long Island, NY05-1995
Skills
- Training and mentoring
- Multitasking Abilities
- Rapport and relationship building
- Time management abilities
- Sales strategy development
- Store operations
Timeline
Retail Store Sales Manager
Reeds Pandora
10.2022 - Current
Retail Store Sales Manager
Eddie Bauer
10.2019 - 10.2022
Assistant Retail Store Manager
Ann Taylor Loft
08.2018 - 10.2019
Bachelors - Business
St. Joseph's University
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