Kim Baum
Uniondale,NY
Summary
Insurance Professional/Team Leader/Employee Engagement
Results driven supervisor and dependable professional with track record of success in field, attention to detail and proactive mindset. Adept in risk management, strategic planning, process improvement, and project management consistently delivering results that drive efficiency and reduce costs. Recognized and commended for collaborating with upper management to achieve organizational objectives. Excels in coaching, fostering team growth, and enhancing stakeholder relationships through effective communication.
Overview
24
24
years of professional experience
1
1
Certification
Work History
Supervisor, Workers’ Compensation Programs
The Port Authority of New York and New Jersey
New York, NY
01.2019 - Current
- Support the Workers’ Compensation (WC) Claims Manager in planning, directing, and managing the agency’s WC programs.
- Coordinate discussions with third-party administrators (TPAs), brokers, insurance professionals, attorneys, and consultants to improve incident management, reduce hazards, evaluate the effectiveness of risk mitigation strategies, and increase external client performance and investigative skills, while balancing multiple competing priorities in a fast-paced environment.
- Create executive briefing materials, including presentations and visual aids, for Executive Leadership in the Finance Departments, concerning incident reporting, claims management techniques, and performance measurements.
- Authorize settlement authority on litigation matters, global settlements, and approve reserve requests from the TPA.
- Oversee the management of contracts and budgetary/staff recommendations for our construction programs.
- Implement methods to improve incident reporting processes, to reduce risks, and to efficiently track and manage claims.
- Participate in the procurement process that includes scope development and vendor management.
- Revamp the Owner's Controlled Insurance Program (OCIP) manuals to ensure compliance with OCIP rules and regulations.
- Provide training and education to stakeholders and external clients on the PA's Workers' Compensation Programs.
Principal Claims Representative/Paralegal
The Port Authority of New York and New Jersey
New York, NY
01.2015 - 01.2019
- Managed Bodily Injury and Property Damage claims for the Port Authority Insurance Captive Entity (PAICE)
- Evaluated legal documentation and contract requirements to ensure compliance with Labor Law statutes
- Helped reduce settlement awards by proposed defense strategies
- Trained new hires on the Port Authority's OCIPs, PAICE program, and policies and standards
- Created and maintained a comprehensive database to track the performance and settlements of the PAICE program
- Governed vendor relationships to arrange witness testimony, schedule dispositions, plan litigation strategies, and secure discovery materials
- Prepared deliverables needed for Annual PAICE Board Meeting encapsulating the program’s performance since inception to determine liability exposure, track closures and settlements, and identify trends
Teacher/Office Manager
Word Christian Academy
Cambria Heights, NY
01.2004 - 01.2015
- Executed a variety of teaching methods tailored to the diverse learning styles, abilities, interests, and exceptionalities of students
- Developed mentorship opportunities, leading to the acceptance of students into New York's specialized high schools and prestigious colleges/universities
- Incorporated technology into instruction to enhance student potential and productivity, and increased parental engagement
- Composed bulletins, newsletters, meeting minutes, and reports to effectively communicate with parents, students, and office staff
- Maintained accurate electronic and manual records, including student files, registration, health forms, employee records, and financial data
- Spearheaded fundraising events, graduation ceremonies, directed and penned school plays, and organized concerts
No-Fault Adjuster
Autoone Insurance Company
Melville, NY
01.2002 - 01.2004
- Revised claims handling procedures to improve efficiency and ensure compliance with regulatory requirements
- Analyzed complex claims data to identify patterns and trends, and used this information to develop and implement effective claims management strategies
- Teamed up with other departments, such as Legal and Underwriting, to provide expert guidance on claims handling and ensure a consistent and effective approach across the organization
- Provided training and mentorship to team members to improve their knowledge and skills in claims handling and promote best practices
- Communicated effectively with claimants, policyholders, and other stakeholders to maintain positive relationships and manage expectations throughout the claims process
Case Manager Specialist
American Arbitration Association
Garden City/New York City, NY
01.2001 - 01.2002
- Led a team of SUM/UM Tribunal Case Managers to effectively coordinate and manage the schedules of Arbitrators, serving as a liaison between the parties and the Arbitrators to facilitate smooth communication and negotiations
- Developed and implemented effective strategies to improve case management and support the professional development of case managers
- Conducted regular evaluations and provided constructive feedback to optimize workflow, streamline processes, and improve overall performance of the team
- Facilitated negotiations with Arbitrators to expedite case resolutions and promote efficient claims handling
- Improved business processes by developing business process flow charts to prioritize workload, troubleshoot deficiencies, and provide roadmap for exceptional case management
- Proactively identified areas for improvement and developed action plans to address and resolve any issues that arose
Education
Bachelor of Arts - History
York College, City University of New York
Jamaica, NYAssociate - Communications
Nassau Community College
Garden City, NYSkills
- Change management
- Coaching and mentoring
- Conflict resolution
- Contract management
- Customer service
- Decision-making
- Documentation and reporting
- Employee development
- Financial management
- Negotiation
- Performance management
- Process monitoring and improvement
- Project management
- Project planning
- Public speaking
- Relationship building
- Risk management
- Safety protocols
- Strategic planning
- Task delegation
- Training and mentoring
- Verbal and written communication
Professional Highlights
- Serve as Project Manager for the implementation of The Port Authority’s first Risk Management Information System (Current)
- Recognized as an essential member of the Catalyst Group (a special projects team sponsored by the Chiefs and Directors) acknowledged for commitment to continuous improvements and successful project outcomes
- Recognized as one of the top 5 No-Fault Adjusters for outstanding analytical skills, prompt resolution of claims, and exemplary customer service
- Promoted within six months from SUM/UM Tribunal Case Manager to Case Manager Specialist, highlighting exceptional performance and leadership potential
- Selected as a mentor for the Finance Department’s Third Mentorship Program Cohort
Accomplishments
• On The Spot Recipient for serving as Project Manager for the implementation of the Risk Management Information System (RMIS)
• Awarded the 2024 Martin Luther King Jr. Professional Leadership Award by the Network of Black Employees (NBE)
• Awarded the 2023 PA Applause Award for Diversity and Inclusion
• Awarded the 2022 Pillars of the Port Authority Award for Diversity and Inclusion
• Selected as the Director of Events for Women in Aviation Empowered (WAVE, formerly LGA WOW), an official chapter to PAWC
• Facilitated WAVE’s Leadership Book Club
Working Groups
Team Lead, The Finance Department’s Diversity, Equity, Inclusion, and Belonging Working Group
- Steer a grassroots initiative to foster a more inclusive and cohesive work environment, working closely with senior leadership and leaders to advance diversity, equity, inclusion, and belonging (DEIB) efforts.
- Lead a high-performing team focused on increasing employee engagement within the Finance Department by increasing awareness, addressing systemic barriers, and challenging biased thinking
- Develop initiative/project plans detailing roles/responsibilities, milestones, timelines, and budgetary considerations,
- Collaborate with senior leaders and line departments to implement DEIB strategies that promote equality, recognition, and inclusivity.
- Superintend projects that increase employee engagement within the Finance Department, Reinforce the Finance Department as a 'Department of Choice' at the PA through the advancement of DEIB initiatives.
Affiliations
- New York Claims Association (NYCA)
- New Jersey Self Insured Association (NJSIA)
- National African American Insurance Association (NAAIA)
- National Association for the Advancement of Colored People (NAACP)
Certification
- Lean Six Sigma Institute, Yellow Belt Certification, Green Belt Certification (Imminent)
- McKinsey Leadership Academy
- The University of South Florida (The Muma School of Business), Diversity, Equity, and Inclusion in the Workplace
- International Risk Management Institute, LLC, Construction Risk Insurance Specialist
Timeline
Supervisor, Workers’ Compensation Programs
The Port Authority of New York and New Jersey
01.2019 - Current
Principal Claims Representative/Paralegal
The Port Authority of New York and New Jersey
01.2015 - 01.2019
Teacher/Office Manager
Word Christian Academy
01.2004 - 01.2015
No-Fault Adjuster
Autoone Insurance Company
01.2002 - 01.2004
Case Manager Specialist
American Arbitration Association
01.2001 - 01.2002
- Lean Six Sigma Institute, Yellow Belt Certification, Green Belt Certification (Imminent)
- McKinsey Leadership Academy
- The University of South Florida (The Muma School of Business), Diversity, Equity, and Inclusion in the Workplace
- International Risk Management Institute, LLC, Construction Risk Insurance Specialist
Bachelor of Arts - History
York College, City University of New York
Associate - Communications
Nassau Community College
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