Kim Bender
Lake Mary,FL
Summary
Training and higher education expert in commercial healthcare and oncology diagnostics, allied health and health administration, including extensive experience with multiple learning management system (LMS) platforms. Professional educational content writer partnering with major publishers. Supplementary experience in medical/healthcare sales, electronic medical records (EMR), retail, customer success and client services. Seeking to build upon current expertise and grow professionally in a role related to training/education and development or healthcare customer and client support.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Specialist, Commercial Education and Effectiveness
NeoGenomics Laboratories, Inc.
Remote / Ft. Myers, FL
01.2022 - 05.2025
- Created training (courses, assessments, quick reference guides and other materials) for Clinical Sales, Pharma Sales, Client Success and Client Services teams utilizing LMS and course authoring tools to include new hire training/onboarding, client education modules, new product launch training, and regular review and updates of existing training.
- Regularly generated and reviewed LMS reports for Training Team and Sales Managers to assess teams’ progress and make appropriate training program updates.
- Collaborated with Marketing, Medical Affairs, Compliance, SME’s and other departments to determine training needs and ensure correct content for publication
- Presented in live new-hire training
- Assisted in planning and ensuring smooth execution of GSM sessions and presented in GSM plenary session.
Interim Program Coordinator and Academic Advisor
University of Central Florida, School of Global Health Management & Informatics
Orlando, FL
10.2021 - 01.2022
- Collaborated with Graduate Program Director on program admissions/acceptances, academic advising, new student orientations, internship opportunities, and other various academic-related projects.
Retail Merchandising Manager
Hallmark, Inc.
Lake Mary, FL
03.2021 - 09.2021
- Manage all aspects of Hallmark departments within Lake Mary area retailers, including inventory and shipment management; ensure ongoing client support for assigned accounts.
Instructional Writer (Contract Position)
Malcak, Tyler, and Associates
Remote, FL
11.2020 - 03.2021
- Authored published study guide/workbook to accompany college nutrition textbook (McGraw Hill: Wardlaw Contemporary Nutrition) in accordance with all publishing guidelines.
Solutions Consultant (Contract Position)
IP Clinical
Longwood, USA
07.2020 - 10.2020
- Developed marketing material for company’s back office service lines and EHR platform
- Created and managed virtual marketing campaigns in Zoho CRM
- Created and executed call plans; generated new leads, and managed client support/customer service
- Consulted with providers in office to demonstrate EHR platform and assess administrative support needs
Territory Manager, North Orlando
Snap Diagnostics
Remote / Wheeling, IL
09.2018 - 10.2019
- Conducted presentations to providers and healthcare support staff for patient in-home sleep study/sleep apnea diagnostics
- Educated providers and staff on use of the diagnostic device and company service, testing method, and results report analysis
- Provided customer support for active accounts
Health Sciences Faculty (Instructor and Student Mentor)
Virginia College Online
Remote / Birmingham, AL
10.2008 - 04.2018
- Instructed courses and developed learning materials in Canvas (LMS) for Health Sciences and Healthcare Management degree programs; courses included: Healthcare Delivery Systems, Medical Terminology, Medical Office Procedures (with EHR component), Anatomy and Physiology I and II, Health Perspectives and Assessment, Research Methods, and Medical Office Administration Externship
Faculty/Externship Coordinator, Health Information Technology and Medical Assisting
Central Florida College/Fortis
Winter Park, FL
03.2007 - 03.2008
- Coordinated, monitored, and evaluated allied health students' externship performance
- Established and maintained professional relationships between the college and contracted externship provider sites
- Assisted in administrative academic functions as needed and in medical laboratory instruction
Instructor and Medical Assistant Externship Coordinator, Medical Assisting Associates in Science Program and BLS for Healthcare Providers Instructor
Florida Technical College
Orlando, USA
08.2004 - 09.2006
- Developed course instructional materials for MA Program
- Established and maintained relationships with medical site managers and practitioners
- Coordinated, monitored and evaluated Medical Assistant students’ externship performance
- Instructed the courses Anatomy and Physiology with Human Diseases I and II, Medical Terminology and assisted in medical laboratory instruction
- Administered American Heart Association Basic Life Support (BLS) for Healthcare Professionals training and certification to medical assisting students
- Proctored NCCT certification exams
Education
Master of Science in Health Sciences - Health Services Administration
University of Central Florida
Bachelor of Science - Health Services Administration
University of Central Florida
Skills
- Training/education specialist in commercial healthcare industry and higher education
- Commercial learning management systems (LMS)
- Course and assessment authoring using Articulate 360, Litmos, Seismic Learning, and Canvas
- Commercial enablement platforms: Seismic and BigTinCan Hub
- CRM: Salesforce and Zoho
- Medical diagnostic solution sales
- Customer and client service
- Student instruction and support in higher education
- Allied health practicum program administration
- Published author
- Windows and Microsoft Office programs
- EHR and PM platforms
Certification
Certified USATF Level 1 Coach (USA Track & Field), 01/15, 12/24
Publications
- Succeeding in the Practicum: A Preparation Guide for Medical Assisting and Allied Health, 3rd Edition, Kim Bender, Pearson Prentice Hall, Upper Saddle River, NJ, 2019, 2020
- Instructor’s Resource Manual (for Succeeding in the Practicum 3rd Edition), Kim Bender, Pearson Prentice Hall, Upper Saddle River, NJ, 2019, 2020
Community Service
Assistant Track and Field Coach, Central Florida Gliders Track & Field, Junior Olympics Athlete Development, January 2017 - July 2024
Professional Training Development
- Salesforce.com Trailblazer Training – Successful Completion of: Salesforce Platform Basics, 12/19
- SNAP Diagnostics Sales Training – Certificate of Achievement, 09/18
- NeoGenomics Onboarding Training (Oncology and Laboratory), 01/22
Timeline
Specialist, Commercial Education and Effectiveness
NeoGenomics Laboratories, Inc.
01.2022 - 05.2025
Interim Program Coordinator and Academic Advisor
University of Central Florida, School of Global Health Management & Informatics
10.2021 - 01.2022
Retail Merchandising Manager
Hallmark, Inc.
03.2021 - 09.2021
Instructional Writer (Contract Position)
Malcak, Tyler, and Associates
11.2020 - 03.2021
Solutions Consultant (Contract Position)
IP Clinical
07.2020 - 10.2020
Territory Manager, North Orlando
Snap Diagnostics
09.2018 - 10.2019
Health Sciences Faculty (Instructor and Student Mentor)
Virginia College Online
10.2008 - 04.2018
Faculty/Externship Coordinator, Health Information Technology and Medical Assisting
Central Florida College/Fortis
03.2007 - 03.2008
Instructor and Medical Assistant Externship Coordinator, Medical Assisting Associates in Science Program and BLS for Healthcare Providers Instructor
Florida Technical College
08.2004 - 09.2006
Master of Science in Health Sciences - Health Services Administration
University of Central Florida
Bachelor of Science - Health Services Administration
University of Central Florida