Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Bethards

Surprise,AZ

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at delivering successful projects on time and under budget while providing exceptional customer service. Knowledgeable in project management principles, business processes and customer service best practices.

Overview

23
23
years of professional experience

Work History

Customer Care Coordinator

OakCraft Elegant Cabinetry
07.2018 - 02.2024
  • Accepted customer care representative position with company to process orders and schedule customer service appointments for assigned builders.
  • Promoted to perform professional activities relating to daily operations of customer care department.
  • Streamlined communication between departments for faster problem resolution, improving overall customer experience.
  • Ensured reps were addressing each status daily and assisted with order input during high volumes and scheduled vacations.
  • Validated builder work orders for warranty service requests by delving through lot history. Worked with builder reps when clarification or photos were needed.
  • Validated accuracy of up-to-date documentations, including Purchase Orders and Installer Back Charges.
  • Validated parts orders quickly and accurately to ensure warrantable processing and to avoid missing close of escrow.
  • Maintained IT and PO tracker with quality and efficiency so that open items are completed and closed in timely manner.
  • Responsible for capturing over $4,000 in Purchase Orders on NOS orders that were not completed.

US Service Delivery Coordinator

Xerox Corporation
01.2009 - 09.2016
  • Promoted to order and coordinate installation of new Honeywell equipment as well as manage and maintain existing fleet while handling customer escalations and directing special projects.
  • Executed effective communication with external customers, contractors and Xerox management through strong written and verbal skills.
  • Provided exceptional customer service to ad hoc issues and engaged all available resources to solve every unique situation.
  • Executed implementation of 3,000 devices during fleet refresh 3 months ahead of schedule.
  • Coordinated order to install of over 100 printers for highly visible and revenue driven commercial branch of client.
  • Maintained accurate reporting and best practices to increase productivity and efficiency while capturing 95%+ alignment on SLA targets month over month.
  • Achieved excellent customer service ratings from client year after year because of on time or ahead of time project completion.
  • Awarded Outstanding Customer Service Achievement for always striving to provide customer with world class experience in 2014.

Billing Administrator Support

Xerox Corporation
06.2001 - 01.2009
  • Hired with company to accurately prepare custom billing package for client each month.
  • Processed contracts/amendments for equipment installs/removals and services, in addition to gathering equipment volumes, install/removal dates, supply data and updates to key device contacts.
  • Point of contact for all customer service related issues to billing, general questions and complaints.
  • Received customer recognition for outstanding customer service at Honeywell Symposium.
  • Received recognition for dedication and extra efforts in working with Sarbanes-Oxley requirements eliminating additional workload with very tight deadlines.

Education

Business Administration And Management

Eastern Gateway Community College (online)
Steubenville, OH

Skills

  • Proficient in Microsoft Office Suite
  • Detail Oriented
  • Project Management
  • Account Management
  • Customer Service
  • Scheduling
  • Time Management
  • Problem Solving and Critical Thinking
  • Research and Due Diligence
  • Inter-department Collaboration
  • Data Entry Proficiency
  • Order Processing
  • Remote Office Specialist
  • Effective Communication

Timeline

Customer Care Coordinator

OakCraft Elegant Cabinetry
07.2018 - 02.2024

US Service Delivery Coordinator

Xerox Corporation
01.2009 - 09.2016

Billing Administrator Support

Xerox Corporation
06.2001 - 01.2009

Business Administration And Management

Eastern Gateway Community College (online)

Similar Profiles

CREATE PROFILE
Kim Bethards