Kim Brull
Grand Junction,CO
Summary
Versatile professional with experience in restaurant service and business operations. Skilled in inventory management, staff scheduling, and guest relations. Adept at handling fast-paced environments, resolving concerns, and keeping daily workflow organized and efficient.
Overview
1
1
Language
34
34
years of professional experience
Work History
Server
Applebee's Grill + Bar
Grand Junction, CO
08.2014 - Current
- Greeted Applebee's Grill + Bar guests, ensuring a welcoming and positive dining experience.
- Provided menu guidance, enhancing guest satisfaction by suggesting appetizers, entrees, and beverages tailored to preferences.
- Recorded dine-in food and drink orders accurately, minimizing errors and streamlining service.
- Entered orders into POS system and reviewed special requests.
Owner
Shades of Paradise Tanninf Spa
Manitowoc, Wisconsin
03.1993 - 04.2015
- Directed daily operations for tanning spa services and client flow.
- Supervised staff scheduling, training, and front desk coverage.
- Consulted clients on tanning beds, spray tans, and skincare.
- Maintained sanitation standards for booths, rooms, and shared equipment.
- Managed retail product sales and salon display organization.
- Coordinated appointment bookings, walk-ins, and service adjustments.
- Monitored tanning equipment upkeep, cleaning, and supply restocking.
- Resolved customer concerns and supported a welcoming spa experience.
- Maintained relationships with existing clients by providing superior customer service.
- Managed daily operations of business, including hiring and training staff.
- Ensured compliance with local, state, and federal regulations.
- Oversaw budgeting and financial management.
- Identified new opportunities for growth, expansion, and diversification.
- Provided direction and guidance to employees.
- Supervised performance of workers with goals of improving productivity, efficiency and cost savings.
- Promoted business on social media platforms to maximize brand identity and generate revenue.
- Developed strategic plans to increase profitability and efficiency.
- Created marketing campaigns to attract new customers.
- Oversaw project execution, phase progress, workmanship, and team performance to drive on-time completion of deliverables.
- Implemented quality assurance processes to ensure product excellence.
- Developed policies and procedures for the organization.
- Led startup and creation of operational procedures and workflow planning.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Managed sales presentations to promote product and brand benefits.
- Conducted performance reviews for employees on a regular basis.
- Enhanced operational performance by developing effective business strategies, systems and procedures.
- Collaborated with other owners on joint ventures and shared resources.
- Analyzed market trends to identify new business opportunities.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Mitigated business risks by working closely with staff members and assessing performance.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Structured HR consulting services to support clients during organizational developments and changes.
Education
High School Diploma -
Lincoln High School
Manitowoc, WI06-1997
Associate of Arts - Spanish Language And Literature
Silver Lake College
Manitowoc, WI04-1990
Skills
- POS systems
- Order entry
- Table service
- Payment processing
- Menu knowledge
- Customer service
- Guest relations management
- Food safety
- Safe food handling
- Inventory management
- Staff scheduling
- Team leadership
- Clear communication
- Attention to detail
- Problem solving
- Conflict resolution
- Task prioritization
- Performance improvement
- Menu presentation
- Team member support
Languages
Spanish
Limited
Timeline
Server
Applebee's Grill + Bar
08.2014 - Current
Owner
Shades of Paradise Tanninf Spa
03.1993 - 04.2015
High School Diploma -
Lincoln High School
Associate of Arts - Spanish Language And Literature
Silver Lake College