Kim Buchanan
Old Tappan,NJ
Summary
Apple Store Leader with 20+ years of retail leadership experience, including multi-store and market-level influence across MT3 and MT21. Proven ability to translate business insights into actionable strategies, build strong cross-functional partnerships, and scale operational excellence. Known for driving performance through data, coaching, and collaboration while elevating both customer and team experiences.
Overview
23
23
years of professional experience
Work History
Store Leader
Apple
Ridge Hill - Yonkers NY
12.2023 - Current
- Lead overall store strategy, people leadership, operations, and results performance for a complex Apple Retail location.
- Drive execution of Apple’s customer experience vision through connection, innovation, and team empowerment.
- Strengthen leadership capabilities through coaching, strategic delegation, and succession planning aligned to market needs.
- Drove execution of new programs (Metro Peak Hiring, Business ISE) across MT3 ensuring alignment to intent and strong adoption. Provided feedback loops to market and corporate partners to improve program effectiveness and field usability.
- Established consistent communication rhythms for MT3 People and Business work streams (Slack collaboration, recaps, downloads) to improving clarity and alignment across all Markets
- Led evolution of Market calls into a structured weekly work stream cadence, improving cross-market communication, ownership, and execution.
- Demonstrated ability to translate store-level success into scalable practices for broader adoption by sharing proven strategies (pipeline management, floor leadership, coaching frameworks) across multiple stores.
- Consistent top quartile STR performance over multiple quarters
Senior Manager
Apple
Ridge Hill - Yonkers NY
12.2022 - 12.2023
- Oversaw daily store leadership, driving floor engagement, team culture, and customer experience.
- Executed Apple Retail strategies by aligning people, processes, and priorities across multiple zones.
- Supported training adoption, operational rigor, and new program launches across the store.
- Provided coaching and development to leaders and team members, strengthening performance and growth pathways.
- Collaborated with peers, store leaders and market leader to improve efficiency, communication, and execution consistency.
District Manager
Dick’s Sporting Goods
Metro NY, NJ & CT
09.2014 - 12.2022
- Responsible for 9 store locations with $140M in annual Omni sales performance.
- Analyzed business trends to identify opportunities and influence district-wide results.
- Developed strong succession plans, elevating talent through coaching, selection, and development.
- Partnered with internal and external business partners to align on strategies and achieve operational excellence.
- Provided store managers guidance grounded in profitability, forecasting, and performance insights.
- Oversaw successful store openings, coordinating logistics, staffing, training, and promotional efforts to ensure smooth transitions for new locations.
- Evaluated store performance regularly using data analysis tools to identify areas of improvement and implement targeted action plans for continuous growth.
District Manager (Various Roles)
The Home Depot
Metro NY
05.2003 - 09.2014
- Progressed through leadership roles, managing large teams and complex operations across multiple locations.
- Managed operational expenses, payroll planning, and full P&L accountability.
- Built strong relationships across multiple levels to align on district priorities.
- Streamlined district operations by implementing process improvements across multiple locations.
- Analyzed operational metrics to identify trends and drive data-informed decision-making.
Store Manager / Operations Manager
The Home Depot
01.2003 - 01.2012
- Directed all aspects of multi-million-dollar store operations, customer service, merchandising, and staffing.
- Led recruitment, training, and development programs to build internal talent pipelines.
- Implemented operational processes that improved efficiency and execution quality.
- Maintained high customer satisfaction through issue resolution and service leadership.
- Drove performance outcomes through leadership development and team engagement.
Skills
- Field & Market Partnership
- Operational Strategy & Execution
- Business Analytics & Insights
- Cross-Functional Influence
- Performance Enablement
- Leadership Development
- Program Implementation
- Communication Cadence & Alignment
Timeline
Store Leader
Apple
12.2023 - Current
Senior Manager
Apple
12.2022 - 12.2023
District Manager
Dick’s Sporting Goods
09.2014 - 12.2022
District Manager (Various Roles)
The Home Depot
05.2003 - 09.2014
Store Manager / Operations Manager
The Home Depot
01.2003 - 01.2012