Kim Conroy
Chicago,IL
Summary
Program-focused learning leader with over 20 years of experience in end-to-end program management and enterprise learning solutions. Proven expertise in stakeholder engagement and executive communications, driving blended learning initiatives that align with business objectives. Demonstrated success in cost avoidance and enhancing organizational performance through targeted learning interventions, including the development of badging capabilities within LMS.
Overview
23
23
years of professional experience
12
12
Years at Liberty Mutual
Work History
Sr. Design Specialist (acting as Program Mgr 2024)
Liberty Mutual Insurance Company
07.2014 - Current
- Built the global Underwriting Learning Center, centralizing underwriter skill development in support of the Career Framework.
- Led end-to-end design and launch of prioritized Underwriting Learning Journeys: defined and managed scope, priorities, timelines, branding, LMS integration, vendor partnerships, ID coordination, learner pilot, communication, governance, and measurement plan to accelerate capability development.
- Creating AI/Data Science global skill capability for underwriting by leading instructional designers to coalesce best practices across the organization.
- Saved $18,500 initial investment and $13,500 annual commitment to external vendors by enabling badging capabilities within the Cornerstone (MCDC) system, while also allowing scalability across the organization.
- Presented commercial insurance (GRS) onboarding strategy to the head of GRS Talent & Enterprise Services, head of GRS Communications, and the GRS Chief Financial Officer. Established alignment and implemented updated experience to all GRS new hires.
- Led the instructional design strategy for the cultural transformation of GRS, partnering with executives, talent, diversity and inclusion, and communications.
- Developed a leader-facing financial acumen series tied to growth and profitability objectives; owned learning outcomes, ID coordination, measurement criteria, and executive reporting to steering committee.
- Created highly rated intermediate level Consultative Selling Skills workshop (CSS MSR) program, enabling underwriters to close more profitable business. 9.5/10 learners are likely to recommend.
- Consulted with NAS business partners to create a customized Consultative Selling Skills workshop (CSS), significantly boosting average quotes from 1.6 per month to over 5 per month.
Senior Instructional Designer
Walgreen Co.
01.2003 - 01.2014
- Developed learning solutions for 169,000 employees to ensure a smooth transition to a new pharmaceutical supplier, enhancing operational efficiency across 7,000 locations.
- Redesigned the pharmacy onboarding curriculum by integrating structured coaching and implementing a field internship curriculum to promote collaboration between store management and pharmacists.
- Led the instructional design team in updating 26 courses on the pharmacy computer system, successfully eliminating 10 redundant courses.
Strategy Analyst Assistant
Walgreen Co.
01.2007 - 01.2008
- Generated reports tracking sales, purchases, returns, and service levels for 6,000 stores, enhancing visibility into operational performance.
- Streamlined the pharmacy vendor billing process, ensuring compliance with contractual agreements and improving workflow efficiency.
Executive Assistant Manager
Walgreen Co.
01.2004 - 01.2007
- Managed operations across five locations, overseeing 30 employees per location to drive sales optimization and compliance with company standards.
- Directed hiring, scheduling, training, payroll, inventory management, and merchandising activities to enhance operational efficiency.
Education
Master of Educational Technology -
Boise State University, College of Education
Boise, ID05-2020
Bachelor of Science - Business Administration
Bradley University, Foster College of Business
Peoria, IL05-2003
Skills
- Learning program & project Management (strategy, roadmaps, governance)
- Stakeholder engagement & executive communications
- Cross-functional collaboration and leadership with IDs, SMEs, communications, global branding, measurement, MCDC/Cornerstone
- Instructional design: analysis, design, development, legal, evaluation
- Learning management systems (LMS/MCDC/Cornerstone)
- Change management
- Vendor coordination
- Tools: AI, Cornerstone, Articulate Storyline, Camtasia, MS Project and Office Suite, Wrike
Certification
- Langevin Performance Consultant (AI, and Project Management), 11/25
- Online Teaching Graduate Certificate, Boise State University, College of Education, 05/18