Summary
Overview
Work History
Education
Skills
Timeline
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Kim Cook

Pleasant Grove,AL

Summary

Dynamic and reliable bartender with a proven track record at BIT Inc "The Furnace," excelling in high-pressure environments. Known for delivering exceptional service and crafting high-quality cocktails, I foster positive team dynamics and maintain clear communication, ensuring customer satisfaction and loyalty. Committed to upholding health standards while enhancing guest experiences.

Professional hospitality expert with proven skills in mixing and serving beverages, managing bar inventory, and ensuring customer satisfaction. Strong focus on team collaboration, adaptability, and achieving high-quality results. Skilled in providing exceptional service, handling high-pressure situations, and maintaining clean and organized workspace. Known for reliability, flexibility, and creating positive experiences for patrons.

Overview

13
13
years of professional experience

Work History

Bartender/Head Waitress

BIT Inc "The Furnace"
01.2018 - 04.2025
  • Served high customer volumes during special events, nights, and weekends.
  • Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
  • Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
  • Contributed to a positive work environment through effective teamwork and communication with colleagues.
  • Developed loyal clientele by consistently delivering outstanding service and engaging in friendly conversation.
  • Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
  • Kept bar presentable and well-stocked to meet customer needs.
  • Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.

Waitress

SJB Inc "Sammy's"
08.2012 - 01.2018
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
  • Maintained clean and welcoming drinking environment, ensuring a positive guest experience.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
  • Kept server areas clean and stocked to increase efficiency while working tables.
  • Maintained customer satisfaction with timely table check-ins to assess beverage needs.
  • Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.

Education

Associate of Applied Science - Business Administration And Management

Lawson State Community College
Birmingham, AL
05-2000

Skills

  • Proficient Task Management
  • Service Excellence
  • Steadfast Reliability
  • Positive Team Dynamics
  • Clear and effective communication

Timeline

Bartender/Head Waitress

BIT Inc "The Furnace"
01.2018 - 04.2025

Waitress

SJB Inc "Sammy's"
08.2012 - 01.2018

Associate of Applied Science - Business Administration And Management

Lawson State Community College
Kim Cook