Olga Tirzili
Spokane,WA
Summary
Proven to enhance guest experiences and sales at Tecate Mexican Grill, I excel in service excellence and proficient task management. Demonstrated ability to upsell, manage multiple responsibilities seamlessly, and foster effective team engagement. Skilled in hospitality with a knack for creating memorable customer interactions, my background ensures a significant contribution to service-oriented roles.
Professional in customer service with track record of delivering high standards of hospitality in busy restaurant settings. Consistently maintained welcoming atmosphere and effectively managed tables to ensure smooth operations. Valued for strong teamwork and ability to adapt to changing demands while focusing on customer satisfaction and efficiency.
Overview
5
5
years of professional experience
Work History
waitress
Tecate Mexican Grill
11.2024 - Current
- Increased sales significantly by upselling higher-end products to customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
- Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Server
Azteca
01.2022 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Caregiver
Consumer Direct Care Network
05.2022 - 10.2024
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
waitress
Nudo Ramen House
04.2021 - 11.2023
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Supported teamwork atmosphere among staff members through clear communication and collaboration during shifts.
- Demonstrated adaptability by quickly learning new menu items and incorporating them into knowledgeable recommendations for guests.
Babysitter
02.2020 - 03.2023
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
Education
Associate of Applied Science - Cosmetology
Paul Mitchell The School
15303 E Sprague Ave Ste C02-2025
Skills
- Service Excellence
- Proficient Task Management
- Hospitality Engagement
- Effective Team Engagement
Languages
Russian
Native or Bilingual
Timeline
waitress
Tecate Mexican Grill
11.2024 - Current
Caregiver
Consumer Direct Care Network
05.2022 - 10.2024
Server
Azteca
01.2022 - 12.2024
waitress
Nudo Ramen House
04.2021 - 11.2023
Babysitter
02.2020 - 03.2023
Associate of Applied Science - Cosmetology
Paul Mitchell The School
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