Serenity Baisa
Reliable, punctual, and honest professional with a strong work ethic and experience in diverse work environments. Dedicated to providing exceptional customer service, creating a welcoming atmosphere, and ensuring positive customer experiences. Skilled in multitasking, communication, teamwork, and time management while maintaining efficiency in fast-paced environments. Experienced in managing tables, keeping work areas clean and organized, responding to customer needs, and supporting daily operations. Takes initiative by using slower periods productively to complete side work, restock supplies, and maintain cleanliness. Adaptable, quick to learn new responsibilities, and committed to working collaboratively with team members to ensure smooth operations and high-quality service. Brings a positive attitude, attention to detail, and a dependable approach to every task.
Work History
Waitress
6 Years 7 Months- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Ensured customer satisfaction by addressing questions about orders and specialty items.
- Upsold appetizers, drinks and desserts to increase restaurant profits.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Bussed tables during busy periods to assist staff and quickly turn over tables.
- Maintained clean and stocked server areas to enhance service efficiency while managing tables.
- Used cash registers and credit card machines to cash out customers.
- Trained new waitstaff on food handling, customer service, and safety procedures to uphold service standards.
- Followed health and safety regulations relevant to the hospitality industry to minimize accidents, incidents and liability to the restaurant.
Cashier
7 Months- Greeted customers and addressed their needs promptly to enhance shopping experience.
- Restocked and organized front lane merchandise to ensure availability and presentation.
- Greeted customers entering store and responded promptly to customer needs.
- Assisted customers with purchases, item location, and reward program enrollment to boost customer satisfaction.
- Worked closely with shift manager to solve problems and handle customer concerns.
Shift Lead
10 Months- Delivered superior training and leadership to teams to boost performance and help team members achieve performance targets.
- Supported store management in achieving service and quality standards in daily operations.
- Provided training and leadership to teams, enhancing performance and enabling team members to reach performance targets.
- Prepared shift summary reports for supervisor and communicated regularly on goals and progress.
- Completed store opening and closing procedures and balanced tills.
- Responded to and resolved customer questions and concerns.
- Compiled shift summary reports for supervisor and updated on goals and progress regularly.
Education
Bachelors of Social Work - Social Work
Skills
Certification
- Allseated Event Planner
- Food Handlers Card
Volunteer/Community Service
Volunteered at Akers Eyecare Center where office professionalism was required. Turned paper files into electronic files, and learned how to alphabetize files in an organized manner. Volunteered at Feed my Starving children, where making food bags made a huge difference to those who are in need in other countries. Senior Class President of Mesa High School, was in charge of leading events that gave back to the community such as food, clothing, and hygiene drives.