Holly Rodd
Orlando
Summary
Dedicated Customer Service Cashier skilled in optimizing service delivery processes. Focused on aligning with company values while effectively prioritizing tasks to address consumer needs. Strong communication and public relations abilities foster customer loyalty and repeat business.
Overview
6
6
years of professional experience
Work History
Waitress
NYPD Pizza
08.2025 - Current
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
- Collaborated with kitchen staff to streamline communication and order accuracy during peak hours.
- Resolved customer complaints promptly, improving overall dining experience and loyalty.
- Monitored dining area to ensure all guests received attentive service without delays.
- Achieved high levels of customer loyalty through exceptional service and engagement.
Customer Service Cashier
Kinney Drugs
06.2022 - 06.2025
- Operated cash register and processed customer transactions efficiently.
- Assisted customers with inquiries and provided product information.
- Maintained clean and organized checkout area for customer convenience.
- Handled cash, credit, and debit transactions accurately and securely.
- Stocked merchandise on shelves to enhance product visibility and access.
- Greeted customers and provided friendly customer service.
- Collected credit card and cash payments to complete transactions for customer orders.
- Maintained cleanliness of the checkout area by sweeping floors, emptying trash cans.
- Refilled and rotated items on shelves to maintain well-stocked inventory.
- Assisted customers with locating merchandise within the store.
- Performed daily opening and closing procedures such as counting money in cash drawers and checking bank deposits against total sales receipts for accuracy.
Customer Service Associate
Bath and Body Works, Limited Brands
10.2019 - 04.2022
- Assisted customers with inquiries and product information to enhance satisfaction.
- Processed transactions accurately using point-of-sale systems for efficient checkout.
- Resolved customer complaints promptly to maintain positive relationships and trust.
- Handled returns and exchanges in accordance with company policies for customer ease.
- Greeted customers and identified their needs.
- Demonstrated active listening skills when responding to customer questions and complaints.
- Delivered fast, friendly, and knowledgeable service for routine questions and service complaints.
Education
High School Diploma -
Milton Jr./Sr. High School
Milton, VT06.1995
Skills
- Cash handling
- Point of sale
- Product knowledge
- Inventory management
- Customer service
- Conflict resolution
- Sales transactions
- Time management
- Active listening
- Effective communication
- Attention to detail
- Organizational skills
- POS system operation
- Positive and professional
- Customer satisfaction
- Cash register operation
- Drawer management
- Patience and composure
- Cash handling expertise
- Guest services
- Telephone management
- Customer focus
- Calm demeanor
- Up-selling techniques
- Phone etiquette
- Issue escalation
- Reliability and punctuality
- Refund handling
- Check processing
- Adaptability and flexibility
- Basic math
- Customer inquiries
- Quality assurance
- Plan-o-gram implementation
- Multitasking and organization
- Product restocking
- Cleaning and sanitizing
- Reliable and responsible
- Bank deposits
- ID verification
- Wire transfers
- Currency counting
Accomplishments
- Awarded ownership excellence award of 2023 by Kinney Drugs
Personal Information
Timeline
Waitress
NYPD Pizza
08.2025 - Current
Customer Service Cashier
Kinney Drugs
06.2022 - 06.2025
Customer Service Associate
Bath and Body Works, Limited Brands
10.2019 - 04.2022
High School Diploma -
Milton Jr./Sr. High School