Melina De Leon
Port Arthur,TX
Summary
Responsible Server Assistant adaptable to fast-paced, changing restaurant environments with discerning customers and high standards. Enthusiastic team member possessing sharp memorization skills and outstanding teamwork abilities.
Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success.
Experienced Restocker with broad background in retail environments. Enjoys physical work and has knack for organization, enabling efficient stock handling and attractive merchandise displays. Known for swift learning of new products, keen eye for inventory management, and dedication to maintaining cleanliness. In past roles, improved product visibility, enhanced shopping experience, and contributed to store's overall operational efficiency.
Hardworking professional offers hospitality experience and enthusiasm for helping others. Familiar with organizing seating for individuals or parties to maximize guest satisfaction. Comfortable working in fast-paced environments to handle demanding workload.
Overview
4
4
years of professional experience
Work History
Waitress
Olive Garden
San Antonio, TX
10.2023 - 03.2024
- Greeted customers and provided menus.
- Assisted in seating guests at tables or booths.
- Took orders for food and drinks and delivered them to guests.
- Answered questions about menu items, ingredients, and pricing.
- Checked back with customers throughout meal service to ensure satisfaction.
- Replenished beverages when necessary.
- Maintained a clean work station by restocking supplies, wiping down counters.
- Prepared checks accurately and processed payments promptly.
- Provided excellent customer service by addressing any complaints or concerns promptly.
- Adhered to all health codes set forth by local authorities regarding food preparation and storage.
- Performed basic math calculations when computing bills for customers' meals.
- Organized take-out orders efficiently according to customer requests.
- Participated in team meetings to discuss new menu items or changes in policy.
- Served alcoholic beverages responsibly in accordance with state laws.
- Greeted customers, answered questions and recommended specials to increase profits.
- Assisted other wait staff members in times of heavy customer traffic.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Maintained accuracy while handling payments, giving change and printing receipts for customers.
- Rolled silverware and set up food stations and dining areas to prepare for next shift or large parties.
Host
Kona Grill
San Antonio, TX
10.2023 - 03.2024
- Greeted guests upon arrival and provided them with menus.
- Answered customer inquiries regarding the menu, restaurant services, and special promotions.
- Took reservations over phone and in person.
- Managed dining room layout to maximize efficiency of staff members.
- Maintained cleanliness of lobby area, including wiping down tables and chairs.
- Ensured compliance with health and safety regulations within the restaurant.
- Processed payments from customers using a POS system.
Cashier Team Lead /Restaurant Waiter
Tinka taco
San Antonio, TX
09.2021 - 10.2023
- Assisted cashiers with resolving customer complaints and inquiries.
- Provided guidance to cashiers on how to accurately ring up customers' purchases.
- Trained new cashiers on proper use of registers and store policies.
- Performed daily opening and closing procedures for the register area.
- Maintained a clean work environment by sweeping floors and wiping down counters regularly.
- Conducted inventory audits to ensure accuracy of product levels in the register area.
- Assisted customers with locating items within the store when requested.
- Supported other teams when necessary, such as stocking shelves or bagging groceries.
- Developed strong working relationships with team members to foster collaboration.
- Answered customer questions and provided store information.
- Assisted with training new cashiers and customer service team members to increase speed of onboarding.
- Scanned, priced, and bagged customer groceries quickly to keep lines moving.
Cashier
Mi hacienda Jalisco
San Antonio, Texas
01.2020 - 08.2021
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Issued receipts, refunds, credits or change due to customers.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Stocked shelves with merchandise when needed.
- Answered customer inquiries regarding store policies and procedures.
- Assisted customers over the phone regarding store operations, product information and order placement.
- Conducted price checks for special orders or discounts as requested by customers.
- Ensured compliance with all safety regulations within the store environment.
Skills
- Customer Service
- Safe Food Handling
- Guest Relations Management
- Menu Recommendations
- Cash Handling
- Payment Collection
- Customer Assistance
- POS Systems
- Cash Drawer Balancing
- Written and verbal communication
- Money Handling
- Retail Merchandising
- Customer service excellence
- Order Verification
- POS system operations
- Merchandise Restocking
- Cleaning and sanitizing
- Credit and cash transactions
Timeline
Waitress
Olive Garden
10.2023 - 03.2024
Host
Kona Grill
10.2023 - 03.2024
Cashier Team Lead /Restaurant Waiter
Tinka taco
09.2021 - 10.2023
Cashier
Mi hacienda Jalisco
01.2020 - 08.2021
Similar Profiles
Joshua MoralesJoshua Morales
Busser at Olive Garden Busser, Olive GardenBusser at Olive Garden Busser, Olive Garden
Samantha PereaSamantha Perea
To-Go Server at Olive GardenTo-Go Server at Olive Garden
Dayana DavalosDayana Davalos
Server at Darden Restaurants, Olive GardenServer at Darden Restaurants, Olive Garden
Ruth RossRuth Ross
Line Cook at Darden Restaurants, Olive GardenLine Cook at Darden Restaurants, Olive Garden
Ebony RoyEbony Roy
Service Coordinator at Spindletop CenterService Coordinator at Spindletop Center