Kim Dailey

Coordinated submissions and follow-ups for medication approvals via Cover My Meds to ensure timely processing.

• Coordinated patient referrals to ensure timely access to specialty care services.
• Managed communication between patients and healthcare providers to streamline referral processes.
• Developed and maintained relationships with physicians and specialists for effective collaboration.
• Reviewed referral documentation for completeness and accuracy, minimizing delays in patient care.

• Established and optimized filing systems to enhance accessibility of sensitive patient information.
• Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
• Spearheaded initiatives to enhance patient care processes through strategic administrative support and coordination.
• Delivered exceptional customer service by effectively addressing client inquiries and concerns through phone calls and email correspondence.
• Developed and implemented protocols to ensure compliance with healthcare regulations.
• Managed scheduling for front desk staff, optimizing efficiency and coverage.
• Established standard operating procedures to enhance check-in/check-out processes.
• Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.

• Managed daily front desk operations, ensuring smooth patient flow and optimal service delivery.
• Coordinated appointment scheduling and patient check-ins to enhance operational efficiency.
• Streamlined communication between departments, improving response times and collaboration.
• Trained and mentored new staff on front desk protocols and customer service standards.

• Managed patient check-in and check-out processes, ensuring efficient flow of operations.
• Scheduled appointments utilizing electronic health record (EHR) systems to optimize provider availability.
• Assisted patients with insurance verification and eligibility inquiries to enhance service delivery.
• Coordinated communication between medical staff and patients, facilitating clear information exchange.