KIM DANNER
Worthington,OH
Summary
Dynamic front office manager experienced in managing customer interactions and optimizing workflows. Demonstrated ability to train staff and improve service delivery, resulting in increased client satisfaction and operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Office Manager
Collision Right -Rife's Autobody
Columbus
10.2025 - Current
- Managed front desk operations, ensuring efficient customer service and timely response to inquiries.
- Coordinated scheduling for appointments and repairs, optimizing workflow within the shop.
- Assisted in maintaining accurate records of customer interactions and transactions using CRM software.
- Supported daily administrative tasks, including filing, data entry, and inventory management.
- Trained new staff on front office procedures and customer service best practices.
- Monitored office supplies inventory, facilitating timely reordering to maintain operational efficiency.
- Monitored financial transactions at the front desk, ensuring accurate billing procedures and minimizing discrepancies.
- Created weekly schedules for front office staff members to ensure appropriate coverage during peak hours or high demand periods.
Customer Support Specialist
Collision RIght
Columbus ,OH
11.2021 - 09.2025
- Resolved customer inquiries through multiple channels, ensuring timely and effective support.
- Collaborated with cross-functional teams to streamline communication processes and enhance client satisfaction.
- Trained new team members on company policies, systems, and customer service best practices.
- Monitored customer feedback to identify trends and recommend improvements to service delivery.
- Developed knowledge base articles to improve self-service options for customers, increasing efficiency.
- Acted as a liaison between customers and management, advocating for client needs and concerns.
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume of inbound calls while maintaining excellent call quality standards and adhering to established procedures.
Customer Service Representative
Junior Library Guild
Columbus,OH
12.2020 - 03.2021
- Maintained accurate records of customer interactions in CRM systems for future reference.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Front Office Manager
Ward Trucking
Columbus,OH
04.2012 - 02.2020
- Implemented streamlined scheduling systems to optimize appointment management and resource allocation.
- Oversaw inventory management, ensuring adequate supplies for front desk operations at all times.
- Resolved guest complaints promptly, contributing to improved customer satisfaction ratings.
- Managed inventory and ordered office supplies, maintaining optimal stock levels for uninterrupted workflow.
- Assisted in the preparation of financial reports and invoices, contributing to accurate record-keeping and timely payment processing.
- Handled high-volume phone calls with professionalism, redirecting inquiries to appropriate departments while maintaining excellent customer service standards.
Education
High School Diploma -
Bucyrus High School
BucyrusSkills
- Effective multitasking
- Workflow optimization
- Customer service
- Customer relations
- Scheduling and calendar management
- Hospitality services
- Exceptional communication
- Training and coaching
- Employee supervision
Timeline
Front Office Manager
Collision Right -Rife's Autobody
10.2025 - Current
Customer Support Specialist
Collision RIght
11.2021 - 09.2025
Customer Service Representative
Junior Library Guild
12.2020 - 03.2021
Front Office Manager
Ward Trucking
04.2012 - 02.2020
High School Diploma -
Bucyrus High School