Kim Darkins
Brooklyn,United States
Summary
Professional Social Service Supervisor with 14 years of experience in social services, demonstrating expertise in team leadership and program compliance. Proven track record in crisis intervention and case management, leveraging proficiency in DHS Cares/RMA and Microsoft Office 365 to enhance service delivery. Dedicated to creating collaborative environments that promote innovative solutions and drive organizational success.
Overview
15
15
years of professional experience
Work History
Shift Supervisor
CHI Community Housing Innovations
Brooklyn, NY
09.2024 - Current
- Oversee daily operations, ensuring adherence to organizational policies and shelter protocols
- Supervise staff to deliver high-quality services and maintain compliance with regulatory standards
- Coordinate client support plans to meet individual needs and achieve program goals
- Address and resolve conflicts, ensuring a safe and supportive environment for clients and staff
- Maintain accurate documentation and reporting to support operational efficiency
Unit Supervisor
New Horizon Counseling Center
Remote
12.2018 - Current
- (Concurrent with Assistant Director, Director, and Shift Supervisor roles for overlapping periods)
- Supervise care managers to ensure effective clinical interventions and high-quality outcomes
- Conduct training on health, rehabilitation, and substance abuse topics
- Facilitate bi-weekly clinical case reviews to enhance performance and outcomes
- Perform extensive fieldwork to meet health home requirements and achieve client goals
- Provide timely crisis intervention for clients in distress
Assistant Director
Turning Point DHS Shelter
Brooklyn
06.2023 - 03.2024
- Led hiring, onboarding, and training to ensure high team performance
- Oversaw program contracts and grants, maintaining compliance and achieving objectives
- Supervised the social services team, fostering collaboration and productivity
- Conducted audits, identified improvement areas, and implemented solutions
- Ensured supply availability for seamless shelter operations
- Mentored staff to promote professional growth and team cohesion
Director
Turning Point DHS Shelter
Brooklyn
07.2023 - 09.2023
- (Stepped in as Acting Director after the departure of the previous Director)
- Managed overall shelter operations, ensuring compliance with organizational and regulatory standards
- Directed strategic planning and problem-solving to address shelter needs and improve service delivery
- Led staff meetings, provided oversight to department heads, and ensured seamless daily operations
- Represented the shelter in stakeholder meetings and maintained positive community relationships
Shift Supervisor
Turning Point DHS Shelter
Brooklyn
03.2022 - 06.2023
- (Prior to promotion to Assistant Director in June 2023)
- Led teams to ensure program compliance and deliver high-quality client care
- Motivated staff to exceed performance targets using DHS Cares and Microsoft Office 365
- Monitored client safety, enforced policies, and responded to emergencies
- Reviewed and maintained accurate client documentation
- Communicated updates through logs, notes, and meetings
Social Work Supervisor
Women in Need (Win)
04.2020 - 10.2021
- Provided comprehensive case management and counseling services
- Supervised and coached case managers to ensure high-quality services
- Applied evidence-based practices to exceed program goals
- Participated in child safety conferences as a mandated reporter
- Maintained accurate and confidential case records
Vocational/Educational Specialist Supervisor
Brooklyn Community Services (TLC)
07.2010 - 06.2016
- Trained and supervised vocational/educational specialists to enhance career and professional development
- Ensured clients accessed education, employment, and financial support services
- Coordinated client progress with case management and treatment plans
- Participated in agency-wide meetings and training
Education
Master’s - Social Work
Touro College
New York, NY06.2015
Bachelor’s - Social Human Services
Touro College
New York, NY06.2010
Associate - Liberal Arts
Touro College
Brooklyn, NY06.2009
Skills
- Proficient in Microsoft Office 365
- DHS Cares Experience
- F-80 Certification Holder
- Crisis Management
- Case Management
- Staff training and development
- Program compliance and auditing
- Grant and contract oversight
Additional Information
Highly organized and analytical professional with exceptional decision-making and problem-solving skills. Passionate about advocating for the mentally ill, homeless, emotionally disabled, at-risk youth, and families. Experienced in developing action plans, providing counseling, and supporting social development to address academic and personal challenges.
Personal Information
Title: Assistant Director
References
References available upon request.
Timeline
Shift Supervisor
CHI Community Housing Innovations
09.2024 - Current
Director
Turning Point DHS Shelter
07.2023 - 09.2023
Assistant Director
Turning Point DHS Shelter
06.2023 - 03.2024
Shift Supervisor
Turning Point DHS Shelter
03.2022 - 06.2023
Social Work Supervisor
Women in Need (Win)
04.2020 - 10.2021
Unit Supervisor
New Horizon Counseling Center
12.2018 - Current
Vocational/Educational Specialist Supervisor
Brooklyn Community Services (TLC)
07.2010 - 06.2016
Master’s - Social Work
Touro College
Bachelor’s - Social Human Services
Touro College
Associate - Liberal Arts
Touro College
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