Kim Donley
BUENA PARK,CA
Summary
Dynamic Server Trainer with a proven track record at Earls Restaurant, specializing in high-volume dining and upselling strategies. Excelled in mentoring new employees, enhancing customer satisfaction, and boosting revenue through effective training and upselling techniques. Demonstrated exceptional food presentation skills and built strong relationships, contributing to a significant increase in repeat business.
Overview
8
8
years of professional experience
Work History
Server Trainer
Earls Restaurant
03.2023 - Current
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Addressed customer concerns promptly and professionally, resolving issues and preventing negative reviews or feedback.
- Demonstrated strong knowledge of food and beverage service standards and led by example to instill in new servers.
- Maintained cleanliness standards throughout dining areas, contributing to a positive dining experience for guests.
- Monitored new server performance and offered continuous support throughout training period.
- Developed strong relationships with regular customers, encouraging repeat business and loyalty to the establishment.
- Enhanced customer satisfaction by providing efficient and friendly service during peak hours.
- Ensured accurate order taking and input into POS systems, reducing errors in food preparation and billing processes.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Instructed servers on proper techniques for taking orders, serving food and providing customer service.
- Coached servers on proper food handling techniques to maintain compliance with health department regulations and uphold food safety standards.
- Established and maintained positive relationships with trainees to drive successful learning outcomes.
- Assisted in new server onboarding and orientation to cultivate seamless transitions.
- Collaborated with kitchen staff to ensure timely delivery of meals, maintaining a high level of guest satisfaction.
- Taught servers to memorize menu ingredients and provide information on preparation methods.
- Implemented upselling techniques, boosting overall revenue for the restaurant.
- Provided feedback and guidance to help servers develop industry skills and knowledge.
Server
La Brea Bakery, Downtown Disney
09.2016 - 01.2023
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
Education
Associate Of General Studies -
Lakewood High
Lakewood, CASkills
- High-volume dining
- Upselling strategies
- Safe handling procedures
- Food presentation
- Server etiquette
- Bar terminology
- Wine service
- Front-of-house display creation
- Company policies
- Food and beverage pairings
- Training expertise
- New employee mentoring
- Menu presentation
- Allergy awareness
- Dining area maintenance
- Food running skills
- Food spoilage prevention
- Food station setup
- Food inspection
- Item promotion
- Daily specials memorization
- Bill computation
- Service prioritization
- Foodservice techniques
- Employee orientations
- Dining crew workflow optimization
- Table setting arrangements
- Item upselling
- Special dietary requirements
- Dish preparation
- Table management
- Effective customer upselling
- Buffet setup and takedown
Timeline
Server Trainer
Earls Restaurant
03.2023 - Current
Server
La Brea Bakery, Downtown Disney
09.2016 - 01.2023
Associate Of General Studies -
Lakewood High
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