Kim Doucette
Workers Compensation Claims Supervisor
New Orleans,LA
Summary
Analytical Claims Supervisor managing internal functions of teams, promoting high levels of quality production and overseeing specialized operational functions.
Constructed concurrent objectives to promote efficiency and influence positive outcomes. Dedicated to team success while solving problems with minimal oversight.
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments.
Overview
14
14
years of professional experience
1
1
Certification
Work History
Claims Supervisor
Hammerman & Gainer
New Orleans, LA
04.2023 - Current
- Supervised claims for four municipalities across Louisiana.
- Collaborated closely with Risk Manager for City of New Orleans to achieve project objectives and meet deadlines.
- Supervised claims team ensuring timely provision of benefits per guidelines.
- Established guidelines for claims processing in alignment with legal requirements.
- Executed comprehensive assessments to ensure accuracy in over 800 claims
- Created reports on overall department performance and communicated findings at monthly meetings with management team.
- Designed and developed training materials for new employees in the organization.
- Created multimedia presentations using PowerPoint, video conferencing tools, and other software applications.
- Developed assessment tests to evaluate trainees' knowledge of course material.
Claims Supervisor
CorVel Corporation
Metairie, LA
07.2017 - 11.2022
- Managed a team of lost time and medical only Claims Representatives to ensure the accuracy and timely completion of all claims processing activities.
- Designed and developed training materials for new employees in the organization.
- Developed training materials for staff related to proper handling of claims processing activities.
- Analyzed and validated claim data for accuracy, completeness, and compliance with applicable regulations.
- Conducted new hire interviews along with Claims Manager
- Led Second Injury Fund and Subrogation claim reviews to identify recovery potential
Jones Act Senior Claim Representative
Marquette Transportation Company
Harahan, LA
10.2010 - 07.2017
- Investigated suspicious claims to identify potential fraud or abuse.
- Analyzed medical records to evaluate the validity of claims.
- Maintained accurate records of all claim activities in accordance with company procedures and guidelines.
- Inspected damaged property to assess damages related to claims.
- Assessed financial losses for claimants and recommended settlement amounts.
- Negotiated settlements with claimants when appropriate.
Education
Bachelor of Science -
Xavier University
New Orleans, LASkills
- Training staff on Workers Compensation Statutes, Revisions
- Microsoft Office software proficiency
- Decision-Making
- Risk Management
- Cost Analysis
- Risk Assessment
Affiliations
- Member of Alliance of Women in Workers Compensation 2023
- Member of NOLA Miles Running Club since 2024
- Member of the Humane Society since 2018
Certification
- Louisiana Adjuster License #736498
Timeline
Claims Supervisor
Hammerman & Gainer
04.2023 - Current
Claims Supervisor
CorVel Corporation
07.2017 - 11.2022
Jones Act Senior Claim Representative
Marquette Transportation Company
10.2010 - 07.2017
Bachelor of Science -
Xavier University
- Louisiana Adjuster License #736498
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