Kim Eakins
Union Springs
Summary
Dynamic professional with extensive experience in bartending and customer service. Recognized for enhancing customer satisfaction through effective communication and attention to detail, while managing inventory and staff training in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Bartender Shift Manager
The BarBQ House
Troy
09.2024 - Current
- Supervised bar operations during shifts to ensure smooth service.
- Trained new bartenders on drink preparation and customer service standards.
- Ensured compliance with health and safety regulations in the bar area.
- Created drink menus and specials to enhance customer experience.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Provided exceptional customer service by addressing customer complaints promptly and efficiently.
- Ensured compliance with all relevant laws regarding sale and serving of alcohol beverages.
- Reviewed stock levels on a regular basis to ensure adequate availability of products for customers' needs.
Bartender
Baumhower's Victory Grille
Troy
08.2023 - 05.2024
- Prepared and served a variety of beverages to customers.
- Maintained cleanliness and organization of the bar area.
- Assisted in managing inventory and restocking supplies.
- Provided excellent customer service and addressed guest inquiries.
- Performed opening and closing duties including restocking supplies.
- Operated cash register and Point of Sale (POS) system for transactions and made proper change for cash transactions.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
Server /Opening Manager
Butterfields Southern Cafe
Royal Palm Beach
07.2018 - 03.2023
- Provided excellent customer service in a fast-paced dining environment.
- Took and processed food and beverage orders efficiently.
- Collaborated with kitchen staff to ensure timely meal preparation.
- Maintained cleanliness and organization of dining area and service stations.
- Assisted in training new servers on menu items and service standards.
- Handled guest inquiries and resolved issues promptly and courteously.
- Managed cash register transactions accurately during shifts.
- Provided excellent customer service to ensure satisfaction.
Education
High School Diploma -
Lake Placid High School
Lake Placid, FL05-1992
Skills
- Bartending and restaurant experience
- Customer service and support
- Team leadership
- Phone etiquette and communication
- Microsoft 365 proficiency
- Organizational skills
Timeline
Bartender Shift Manager
The BarBQ House
09.2024 - Current
Bartender
Baumhower's Victory Grille
08.2023 - 05.2024
Server /Opening Manager
Butterfields Southern Cafe
07.2018 - 03.2023
High School Diploma -
Lake Placid High School