Summary
Overview
Work History
Education
Skills
Certification
Timeline
Lila Williams

Lila Williams

Weehawken,USA

Summary

With over 3 years of experience in customer-facing roles, including food service, restaurant management, and concierge services, I am a driven hospitality professional. Proven skills in customer service, time management, and leading activities for children have allowed for excellence in these positions. Seeking opportunities to apply hospitality skills in a different environment to further develop working skills.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Cashier/Customer Service/Bartender Shift Manager

Wildcat Pizza
11.2023 - Current
  • Cashier and assistant to the active cooks in the kitchen.
  • Greets incoming customers, takes their orders, and assists them with anything else they need.
  • Also includes expediting any incoming food from the oven, as well as handles late night events from 10:30 AM - 2 AM, meaning dealing with every kind of person on a college campus.
  • Expertly prepared a wide range of classic and contemporary cocktails, beer, and wine with speed and precision in a high-volume environment.
  • Maintained a clean and organized bar area in compliance with health and safety regulations.
  • Provided knowledgeable recommendations to guests, upselling premium products to enhance satisfaction and increase revenue.
  • Managed cash and card transactions accurately; balanced registers and completed end-of-shift reports.
  • Trained and mentored new bar staff, fostering a collaborative and efficient team dynamic.
  • Handled customer concerns with professionalism, ensuring a positive and welcoming atmosphere.

Concierge

Weehawken Township Pool
05.2023 - Current
  • As this is a seasonal job, Lila works at her hometowns public pool complex acting as the concierge that welcomes them into the complex, taking their identification in order to ensure they're in the system, and making their time there enjoyable.

Busser/Food Runner

Cafe Mediterraneo
09.2024 - 11.2024
  • Assists servers with anything they need as well as sit down customers by bringing them their food and cleaning their tables, as well as assisting servers with running orders, clearing plates, and packing orders.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.

Summer Camp Counselor

Slovenski Camps
08.2021 - 07.2022
  • Worked with children everyday, leading them in activities, guiding them through their day, as well as living in a cabin with 6-10 female campers to act as their 'cabin mom'.
  • Developed and implemented engaging and age-appropriate recreational programs, including sports, arts and crafts, nature exploration, and team-building exercises.

Education

College Student - Communications

University of New Hampshire-Main Campus, Durham, NH
05-2027

Skills

  • Cleaning Experience

  • Busser

  • Kitchen Experience

  • Food Service

  • Restaurant Experience

  • Time Management

  • Experience with Children

  • Serving Experience

  • Host/Hostess

  • Bartending

  • Customer assistance

  • Work ethic and integrity

  • Patience and empathy

  • Customer service

Certification

OLCC Service Permit, 2024-09-01, Present, Ability to serve alcohol, pour, as well as check IDs.

Timeline

Busser/Food Runner - Cafe Mediterraneo
09.2024 - 11.2024
Cashier/Customer Service/Bartender Shift Manager - Wildcat Pizza
11.2023 - Current
Concierge - Weehawken Township Pool
05.2023 - Current
Summer Camp Counselor - Slovenski Camps
08.2021 - 07.2022
University of New Hampshire-Main Campus - College Student, Communications

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