Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Rebecca Alewine

Rebecca Alewine

Millcreek,UT

Summary

Detail-oriented Supervisor/Customer Service with10 + years of experience in managing daily operations, improving efficiency, and driving sales growth. Proven track record of implementing effective incentive programs to reduce waste, increase sales . Possesses expertise in shift management, self motivated, and confident in my ability demonstrate and encourage others to be team motivated. And the benefits of doing so . I would love to have an opportunity to meet with you and discuss the position you have available within your company. Authorized to work in the US for any employer

Overview

11
11
years of professional experience
1
1
Certification

Work History

Supervisor/Customer Service Representative/Shift Supervisor

Artic Circle
12.2017 - 10.2024
  • Developed and implemented incentive program specifically for my crew by helping to improve efficiency and maintain quality standards
  • Was able to help our store to stay within our monthly budget by lowering food wastes, increased sales by encouraging my employees to do a lot of upselling
  • Not allowing the kitchen to cook a lot at one time and instead our food was cook to order which helped with waste tremendously
  • Listened to customer feedback through conversation with the guest to identify areas for improvement in service and their experience in my store
  • By demonstrating active listening and maintaining a professional manner I was able to de-escalate most situation’s with a positive outcome
  • I have participated in meetings to communicate goals, provide updates on performance metrics, and address any concerns or challenges
  • Interviewed new applicants and would delegate new hires with trainers
  • Oversaw the training process and offered support if needed
  • Documented thing’s of importance on paper and bank deposit’s
  • Put all the numbers in the computer at the end of every shift
  • Checked labor every hour to ensure I was with in the allotted budget percent
  • Manager walk’s at the beginning of each shift
  • Addressed any issues found
  • Checked the schedule to ensure I had enough coverage for my shift
  • Addressed any attendance issues that would come up with the proper format for our company
  • Communicated with prior shift manager about how the day went and see if there was anything I should know about
  • Put together an incentive plan and implicated it to pull together the night crew and work as a team
  • Recognizing their hard work and effort boosted their morale, and they had fun with it
  • I got the result’s I wanted
  • Sales increased
  • Waste went down
  • It was no longer my job or your job, it became our job…
  • Willingness to step up by them was above and beyond at times
  • Consistently checked order’s coming out to make sure that it was appealing to the eye the recipe was being followed correctly
  • I would throughout my shift make sure that our food was being cooked to the right temp., and, it was being stored properly
  • To ensure that we were in compliance with food and safety regulation’s, and all steps were being followed correctly

Assistant Store Manager

Family Dollar
02.2014 - 04.2015
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
  • Fostered a positive work culture by promoting teamwork and recognizing individual achievements among staff members regularly.
  • Created and maintained safe and secure work environments for employees.
  • Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
  • Resolved escalated customer issues effectively leading to improved customer satisfaction rates.
  • Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
  • Implemented loss prevention tactics to deter thefts while maintaining a welcoming environment for all customers.
  • Conducted regular performance evaluations of team members while providing constructive feedback resulting in enhanced productivity levels.

Education

High school diploma -

Williamson High School
Tioga, PA
06-1990

Skills

  • Food Service
  • Cash Handling
  • Serving Experience
  • Expert
  • Assistant Manager Experience
  • Cleaning Experience
  • Interviewing
  • Kitchen Experience
  • English
  • Host/Hostess
  • Shift management (7 years)

Certification

Food Handler Certification

Timeline

Supervisor/Customer Service Representative/Shift Supervisor

Artic Circle
12.2017 - 10.2024

Assistant Store Manager

Family Dollar
02.2014 - 04.2015

High school diploma -

Williamson High School

Similar Profiles

CREATE PROFILE
Rebecca Alewine