Expertise in creating high quality educational experiences, guiding professional development initiatives, and using digital marketing platforms. Embrace innovation mindset and find creative solutions with given resources.
Hi, I’m
Kim Eastman
Falls Church,AZ
Summary
Work History
RevolutonPartsPhoenix, AZ
Customer Success Manager III
06.2021 - 08.2022
Job overview
- Developed and established new relationships to drive company growth.
- Developed plans and strategies to grow business and achieve team goals.
- Oversaw key customer relationships to close strategic opportunities.
- Drove customer escalations to resolution by engaging directly with clients.
- Met with customers to discuss best practices, upsell, cross-sell and drive expansion.
- Compiled customer feedback for cross-functional departments to improve product or service features.
- Demonstrated and explained product features and benefits to overcome customer objectives.
- Collaborated with cross-functional teams to establish customer success programs.
KeapPhoenix, AZ
Customer Success Manager/Onboarding Manager
09.2019 - 06.2021
Job overview
- Facilitated the client onboarding process for new customers and ensured a smooth transition
- Developed and maintained strong relationships with clients, acting as their primary point of contact throughout their customer journey
- Work with clients to understand their business needs and provide guidance on how to best use software to achieve their desired outcomes
- Demonstrated and explained product features and benefits to overcome customer objectives.
Arizona Society of CPAs Phoenix, AZ
Director of Professional Development
07.2014 - 02.2019
Job overview
- Planned logistics and run of show for 10 annual conferences/meetings, member networking events, volunteer events, chapter meetings, and monthly committee luncheons
- Organized all education programming and marketing copy for live and recorded seminars, webcasts, webinars, conferences, and on demand products
- Managed annual learning budget; reviewed and approved staff expenses; and maintained appropriate records and receipts
- Secured technology platforms, AV needs onsite and offsite, venue site visits, and technology rehearsals
- Negotiated and adhered to venue, vendor, speakers and sponsor contracts
Maricopa Community College DistrictPhoenix, AZ
Learning Facilitator
07.2013 - 07.2014
Job overview
- Developed training and development strategy for district-wide initiatives
- Created course materials, facilitator manuals, learner guides, process documents, and content for online learning using storyboards
- Facilitated learning initiatives and programs for 10+ college and skill center locations including large group facilitation, virtual, online, distant learning and corporate learning environments
- Presented information using a variety of instructional formats such as instructor led classroom; webinar; role playing; team exercises; group discussions; videos, live chat and e-learning
Education
University of North AlabamaFlorence, AL
Bachelor of Science from Marketing
University Overview
University of PhoenixTempe, AZ
Master of Arts from Education
University Overview
Skills
- Salesforce and Keap CRM
- MS Office and G Suite
- Membership database
- Google Analytics
- Webex/Zoom/GoogleMeet
- Loom Video Messaging
- Canvas LMS
- InShot Video Editing
- Event Management
- Conference Planning
- Vendor Contract Negotiation
- Volunteer Management
- Board Relations
- Membership Growth
Certification
2022/2023 Teaching TEFL contract in Budapest, Hungary
Timeline
Customer Success Manager III
RevolutonParts
06.2021 - 08.2022
Customer Success Manager/Onboarding Manager
Keap
09.2019 - 06.2021
Director of Professional Development
Arizona Society of CPAs
07.2014 - 02.2019
Learning Facilitator
Maricopa Community College District
07.2013 - 07.2014
University of North Alabama
Bachelor of Science from Marketing
University of Phoenix
Master of Arts from Education
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