Kim Fifer
Wauwatosa,WI
Summary
Dynamic customer service professional with experience at Chico's Boutique, excelling in problem-solving and teamwork. Proven track record of enhancing customer loyalty through empathetic conflict resolution and effective communication. Skilled in managing high-stress situations while maintaining professionalism, ensuring a positive shopping experience and fostering repeat business.
Overview
3
3
years of professional experience
Work History
Retail Sales Associate
Chico's Boutique
10.2023 - Current
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
Customer Service Representative
SER Jobs National
11.2022 - 04.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Associate of Science - Real Estate
Milwaukee Area Technical College
Milwaukee, WI08-2024
Associate of Arts - Hospitality
Milwaukee Area Technical College
Milwaukee, WI03-2019
Skills
- Customer service
- Teamwork
- Problem-solving
- Teamwork and collaboration
Timeline
Retail Sales Associate
Chico's Boutique
10.2023 - Current
Customer Service Representative
SER Jobs National
11.2022 - 04.2025
Associate of Science - Real Estate
Milwaukee Area Technical College
Associate of Arts - Hospitality
Milwaukee Area Technical College
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