Kim Furgye
Heath,OH
Summary
Dynamic professional with a proven track record at BC Roosters, excelling in team supervision and conflict resolution. Enhanced guest satisfaction through effective complaint resolution and staff training, fostering a collaborative environment. Skilled in maintaining high standards of service quality while ensuring compliance with health regulations, contributing to a safe and welcoming dining experience.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Part-Time Manager/Food and Beverage Attendant
BC Roosters
Columbus, OH
09.2011 - Current
- Oversee daily restaurant operations, ensuring high standards of service and quality.
- Train and mentor staff, fostering a collaborative team environment.
- Ensure compliance with health and safety regulations, maintaining a safe dining environment.
- Coordinate staff schedules to ensure optimal coverage during peak service hours.
- Resolve customer complaints efficiently, enhancing overall guest satisfaction and loyalty.
- Managed daily operations to ensure a high level of efficiency, consistency, and quality in both food and service.
- Carefully interviewed, selected, trained, and supervised staff.
- Trained new staff on bar protocols, improving team efficiency and service quality.
- Developed strong relationships with regular patrons, fostering loyalty and repeat business.
Dental Assistant
McMillen Dental
Newark, OH
07.2014 - 06.2016
- Assisted in patient intake and preparation for dental procedures, ensuring a smooth workflow.
- Managed sterilization of instruments and equipment, adhering to strict safety protocols.
- Provided chairside assistance during various dental procedures, enhancing efficiency and patient comfort.
- Educated patients on oral hygiene practices, contributing to improved patient compliance and satisfaction.
Education
Associate of Science - Dental Assisting
Miami-Jacobs Career College
OH05-2014
Skills
- Attention to detail
- Team collaboration
- Verbal and written communication
- Relationship building
- Conflict resolution
- Team supervision
- Decision-making skills
- Stress tolerance
Accomplishments
- Supervised team of 100 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Certification
*TIPS certification
*PIC certification
*ServeSafe certification
Timeline
Dental Assistant
McMillen Dental
07.2014 - 06.2016
Part-Time Manager/Food and Beverage Attendant
BC Roosters
09.2011 - Current
Associate of Science - Dental Assisting
Miami-Jacobs Career College