Summary
Overview
Work History
Education
Skills
Timeline
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Kim Gallagher

Henderson,NV

Summary

Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring staff at all levels of organization both in business and education.

Overview

18
18
years of professional experience

Work History

Part Owner in a Promotional Sales Business

3 Sticks Promo
01.2022 - 07.2023
  • Managed over 50 customer accounts to secure customer satisfaction and repeat business.
  • Generated new leads through networking and attending industry events.
  • Retained excellent client satisfaction ratings through outstanding service delivery.
  • Assisted customers with product selection based on individual needs and preferences.
  • Maintained knowledge of current promotions and product features.
  • Educated customers on product features and answered questions regarding product use.

Director of Private School

Foothills Montessori School
08.2018 - 12.2021
  • Worked cooperatively with other teachers, administrators, and parents to help students reach learning objectives.
  • Communicated frequently with parents, students, and faculty to provide feedback and discuss instructional strategies.
  • Supported student physical, mental, and social development
  • Supported teachers in learning and applying new skills through meaningful professional development.
  • Met with parents of prospective students to discuss student needs and school offerings.
  • Supervised, assessed and mentored teachers and paraprofessionals.
  • Set academic and behavioral standards for students.
  • Handled disciplinary referrals with calm, logical approach to student behavior.
  • Kept school in full compliance with established policies, legal requirements and student safety standards.
  • Managed budgets and resources for educational programs.
  • Formulated and implemented school safety and security policies.
  • Observed teachers, documented activities and implemented improvement plans to optimize classrooms.

Assistant Director of Private School

Foothills Montessori School
08.2005 - 08.2018
  • Monitored student behavior and enforced discipline policies.
  • Built and maintained positive relationships with parents, school volunteers and outside agencies.
  • Partnered with principal to administer school program in alignment with vision and goals, providing positive, high-expectation academic environment.
  • Supported hiring, training, and disciplinary action in compliance with legal guidelines and requirements.
  • Supervised and evaluated teaching and support staff through instructional leadership and professional development.
  • Performed classroom evaluations to assess teacher strategies and effectiveness.
  • Led meetings to convey policy changes, gather information, and assess employee thoughts.
  • Built productive relationships with parents of students facing difficult situations at school or at home.
  • Oversaw schedule management and protocols for orientation, registration, and related activities.
  • Administered personnel policies and procedures and approved professional staff additions.

Education

Bachelor of Arts - Communications

University of North Florida
Jacksonville, FL
05.1995

Skills

  • Product Promotion
  • Inbound and Outbound Leads
  • Customer Retention Abilities
  • Relational Skills
  • Acquiring New Customers
  • Customer Relations
  • Quote Information
  • Expense Reporting
  • Product and Service Knowledge
  • Pricing Research

Timeline

Part Owner in a Promotional Sales Business

3 Sticks Promo
01.2022 - 07.2023

Director of Private School

Foothills Montessori School
08.2018 - 12.2021

Assistant Director of Private School

Foothills Montessori School
08.2005 - 08.2018

Bachelor of Arts - Communications

University of North Florida

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Kim Gallagher