Kim Graggs
Columbus,OH
Summary
Dynamic Senior Store Manager with a proven track record at Citi Trends, excelling in operational efficiency and team leadership. Spearheaded innovative marketing campaigns, enhancing brand awareness and driving sales. Expert in inventory control and conflict resolution, fostering a motivated team to achieve exceptional customer satisfaction and reduce shrinkage effectively.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Senior store manager City DM
Citi Trends
07.2017 - 01.2023
- Identified and recommended areas for improvement in processes with targeted solutions.
- Planned and assigned workload by delegating tasks and directing team members.
- Controlled and enforced standard operating procedures, security, and compliance with laws and system management.
- Communicated with key account contacts, responded to complex customer needs and consulted partners to boost sales among valued customers.
- Reduced inventory shrinkage by implementing loss prevention measures, conducting regular audits, and holding staff accountable for discrepancies.
- Facilitated seamless transitions during new product launches by coordinating cross-functional teams in merchandising, marketing, purchasing, logistics planning efforts.
- Optimized staffing schedules to ensure adequate coverage during peak hours while minimizing labor costs.
- Spearheaded store remodeling projects, enhancing overall layout and design to create a more inviting shopping environment for customers.
- Enhanced store appearance with meticulous merchandising, visual displays, and well-organized inventory management.
- Implemented innovative marketing campaigns to drive foot traffic and increase brand awareness in the local community.
- Assisted in recruiting, hiring and training of team members.
- Reported issues to higher management with great detail.
- Implemented business strategies, increasing revenue, and effectively targeting new markets.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
- Supervised creation of exciting merchandise displays to catch attention of store customers.
- Guided daily activities, overseeing accounts receivable, inventory reporting and bank deposits.
Department Coordinator
Home Goods
03.2017 - 02.2022
- Coordinated cross-functional team meetings for enhanced collaboration and communication within the department.
- Provided administrative support to senior leadership as needed, including calendar management, travel arrangements, and document preparation.
- Improved department efficiency by streamlining processes and implementing new organizational systems.
- Facilitated regular departmental meetings, promoting open communication and alignment on goals and priorities.
- Oversaw daily operations, ensuring smooth workflows and timely completion of tasks within the department.
- Kept high average of performance evaluations.
- Coordinated individual duties after careful evaluation of each employee's skill level and knowledge.
- Improved customer satisfaction scores through application of superior conflict resolution and problem-solving skills.
Education
Associate of Science -
Columbus State Community College
Columbus, Ohio, OH09.1987
Skills
Store operations
Operational efficiency
Health and safety
Merchandise planning
Inventory control
Policies and procedures implementation
Employee scheduling
Customer service
Problem-solving
Problem-solving abilities
Team leadership
Multitasking
Operations management
Multitasking Abilities
Excellent communication
Customer relations
Decision-making
Self motivation
Time management abilities
Verbal and written communication
Effective communication
Active listening
Recruitment
Team building
Sales tracking
Effective leader
Strategic planning
Relationship building
Business leadership
Employee motivation
Cost reduction
Cost control
Recruitment and hiring
Task prioritization
Staff development
Performance evaluation and monitoring
Inventory tracking and management
Sales promotion
Scheduling
Staff scheduling
Business management
Conflict resolution
Timeline
Senior store manager City DM
Citi Trends
07.2017 - 01.2023
Department Coordinator
Home Goods
03.2017 - 02.2022
Associate of Science -
Columbus State Community College