Kim Green

• Logistics and efficiency
• Customer service
• Operational excellence
• Safety and compliance
• Problem solving
• Kept client satisfaction high by consulting closely at various stages and incorporating important feedback.
• Reviewed customer requests, resolved questions and defined specifications before completing orders.
• Resolved customer inquiries promptly via phone or email communication channels.

• Patient care and comfort: delivered personalized, end of life care to terminal patients, focusing on dignity, pain management and symptom control.
• Family support and education: educated families on caregiving techniques, emotional support resources, and palliative measures, enhancing the ability to provide care at home.
• Collaboration and assessment: assessed patient needs and collaborated with interdisciplinary teams (nurses, social workers, physicians) to develop and implement care plans.
• Clinical documentation: monitored and documented patient vital signs symptom changes using electronic medical records (EMR) to ensure continuity of care.

• Operations Management: Opening/closing the cafe, managing cash registers, and maintaining inventory of supplies, snacks, and, if applicable, beverage inventory.
• Technical Support: Ensuring computers, printers, and internet connections are fully operational, performing basic troubleshooting, and updating software.
• Customer Service: Assisting patrons with computer usage, resolving complaints, and creating a welcoming environment.
• Staff Management: Hiring, training, scheduling, and supervising staff to ensure efficient service.
• Financial & Safety Duties: Tracking daily sales and costs, preparing reports, and enforcing safety and sanitation regulation.

• Assisted 15+ residents in an assisted living facility with daily hygiene, dressing, and grooming to maintain dignity and comfort.
• Monitored resident conditions and reported changes to nurses, improving response times to health issues.
• Utilized safe transfer techniques, including Hoyer lifts and gait belts, to ensure resident mobility and fall prevention.
• Implemented individualized care plans, including specialized care for residents with dementia, focusing on reducing anxiety and promoting engagement.
• Maintained compliance with state regulations and infection control protocols in a high-volume, long-term care setting.

• "Provided dedicated companionship and emotional support to elderly clients, improving daily engagement by 30% through planned activities and conversation".

• "Assisted with daily living activities, including mobility, dressing, and medication reminders, resulting in improved client safety and independence".

• "Maintained a clean, safe, and organized home environment, reducing fall hazards and improving the overall quality of life for 5+ clients".

• "Facilitated transportation for errands, social events, and medical appointments, ensuring reliable attendance and care".