Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Hall

Humble,TX

Summary

Customer service representative with over 30 years of experience delivering exceptional service in fast-paced environments. Proven ability to communicate effectively and build strong relationships with customers. Expertise in resolving complaints swiftly and efficiently, utilizing strong problem-solving skills to enhance customer satisfaction.

Overview

41
41
years of professional experience

Work History

Guest Service Representative

ASM Global
08.2023 - Current
  • Provided exceptional customer service in high-pressure environments, ensuring guest satisfaction and positive experiences.
  • Assisted guests with inquiries, resolving issues promptly to enhance overall event enjoyment.
  • Managed ticket sales and check-in processes, streamlining operations for efficiency during events.
  • Collaborated with team members to maintain cleanliness and organization of event spaces before and after functions.
  • Trained new staff on operational procedures and customer service standards to uphold quality service delivery.

Substitute Teacher

Kokua Education
03.2023 - 05.2026
  • Adapted lesson plans to meet diverse student needs and learning styles.
  • Implemented classroom management strategies to maintain a productive learning environment.
  • Facilitated instructional activities using various educational technologies and resources.
  • Collaborated with teachers to assess student progress and provide feedback on performance.
  • Mentored new substitute teachers on effective teaching practices and classroom protocols.

Team Leader

United Airlines
01.1986 - 01.2020
  • Assist passengers and agents in boarding and deplaning the aircraft, ensure adherence to standard operating procedures, oversee and ensure a safe work environment, authorize time and attendance exceptions, provide coaching and training to team members, Shop Steward

Owner/Seamstress

Kim's Kreations
01.2009 - 01.2017
  • Alter customers’ garments and other articles, hem, mend, lengthening, let out seams, create garments for children, design T-shirts, and special occasion garments

Education

Graphic Design

Union Community College

Bachelor - Fashion Design/Merchandising

Ball State University
Muncie, IN
01.1979

Skills

Attention to detail

Active listening

Customer experience enhancement

Positive attitude

Time management

Interpersonal communication

Organizational abilities

Microsoft Office proficiency

Mac OS X expertise

Timeline

Guest Service Representative

ASM Global
08.2023 - Current

Substitute Teacher

Kokua Education
03.2023 - 05.2026

Owner/Seamstress

Kim's Kreations
01.2009 - 01.2017

Team Leader

United Airlines
01.1986 - 01.2020

Bachelor - Fashion Design/Merchandising

Ball State University

Graphic Design

Union Community College
Kim Hall