Elizabeth Eckert
Onalaska,WI
Summary
Dynamic Guest Service Representative with a proven track record at Festival Foods, excelling in customer service and relationship building. Adept at training staff and enhancing guest experiences through active listening and attention to detail. Proficient in CAD software, delivering innovative design solutions while fostering a collaborative team environment.
Guest Services professional with background in delivering exceptional customer experiences in hospitality environments. Skilled in problem-solving, conflict resolution, and maintaining customer satisfaction. Known for strong team collaboration, adaptability, and consistently achieving results. Proficient in handling guest inquiries, managing reservations, and ensuring smooth operations. Reliable, flexible, and focused on enhancing guest services and operational efficiency.
Overview
5
5
years of professional experience
Work History
Guest Service Representative
Festival Foods
06.2021 - Current
- Delivered exceptional customer service, resolving inquiries and complaints efficiently.
- Assisted customers with product selection, enhancing overall shopping experience.
- Managed checkout processes, ensuring accuracy in transactions and cash handling.
- Collaborated with team members to maintain store appearance and organization.
- Trained new staff on customer service protocols and operational procedures.
- Maintained knowledge of promotions and product offerings to provide informed recommendations.
- Assisted guests with reservation modifications, resolving any issues promptly and professionally.
- Handled payment transactions accurately, maintaining proper cash handling procedures at all times.
- Resolved guest complaints diplomatically to maintain a positive property reputation and high customer satisfaction rates.
- Developed strong rapport with returning guests to foster loyalty and repeat business.
- Contributed positively towards creating a welcoming atmosphere by maintaining a clean and organized front desk area at all times.
- Managed guest inquiries via telephone, email, and in-person communication, ensuring accurate information delivery.
- Enhanced guest satisfaction by providing exceptional customer service at the front desk.
- Collaborated closely with colleagues across departments to enhance overall guest experience throughout their stay.
- Participated in ongoing training programs to stay current on industry trends, best practices, and emerging technologies affecting the hospitality sector.
- Assisted in emergency situations as required while adhering strictly to safety protocols.
- Provided personalized recommendations for local attractions, dining options, and transportation services based on guest preferences.
- Improved team efficiency with thorough training on customer service protocols.
- Participated in weekly team meetings to discuss service enhancements and resolve operational issues.
- Maintained high standards of cleanliness and organization in lobby and guest areas, contributing to welcoming environment.
- Facilitated loyalty program that incentivized repeat visits and positive reviews.
Education
Associate of Applied Science - Interior Design
Western Technical College
La Crosse, WI04-2026
Skills
- Customer service
- Computer skills
- Guest accommodations
- Detail-oriented
- Flexible schedule
- Organizational skills
- Teamwork and collaboration
- Multitasking Abilities
- Active listening
- Relationship building
- Team building
- Training and mentoring
- Written communication
- Attention to detail
- Interior design
- Interior design and decorating
- Commercial interior design
- Interior design concepts
- Interior design principles
- Acoustic design
- Universal design principles
- Interior construction detailing
- CAD software proficiency
- SketchUp 3D modeling
- Deadline oriented
- 2D and 3D renderings
- Adobe creative suite proficiency
- BIM software proficiency
- 3D renderings
- AutoCAD tools
- Autodesk revit
- Adobe photoshop, illustrator, and InDesign
- InDesign
Timeline
Guest Service Representative
Festival Foods
06.2021 - Current
Associate of Applied Science - Interior Design
Western Technical College