Summary
Overview
Work History
Education
Skills
Timeline
Generic

Kim Hansen

Greenfield,WI

Summary

Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.

Overview

20
20
years of professional experience

Work History

Best Buy Customer Care Internal Site Admin

Best Buy
10.2021 - Current
  • Completed daily timesheet exceptions for 800-1,000 employees
  • Added benefit time daily
  • Processed weekly/bi-weekly payroll
  • Processed scheduling forms
  • Created an engagement team within Teams for the remote employees
  • Ordered new computers for new hires
  • Completed asset recovery duties for specialists no longer with the company

Primary Support, Flex

Best Buy
10.2020 - 10.2021
  • Answered Primary Support calls roughly 50-150 per shift
  • Completed price matches
  • Researched and processed reships; sending out forms as needed for products that can't be reshipped immediately
  • Directed calls to the appropriate extensions
  • Provided answers to customer questions
  • Modified store orders and .com orders
  • Answered store calls and store chats
  • Stretch role for doing price matches for Black Friday sales
  • Cased all incoming calls; dispatched cases that needed further processing to appropriate department

Back Office Lead

Best Buy
01.2006 - 09.2020
  • Took Manager phone calls and in store facing customer issues
  • Complete accurate deposits of both cash and check
  • Completed daily paperwork necessary for the business
  • Wrote schedules for the front-end team and various departments
  • Sole contact for job fairs
  • Conducted phone interviews and scheduled following interviews
  • New hire on boarding paperwork
  • Ordered supplies and maintained a checkbook
  • Assisted with override for the front-end team and the store
  • Backed up the cashiers, customer service and store pick up
  • Coached the team where improvements are needed and trained with new information

Education

Associate - Secretarial

Milwaukee Area Technical College
Milwaukee, WI
05.1996

Skills

  • Friendly, positive attitude
  • Collaborative teamwork
  • Effective problem resolution
  • Effective time management
  • Strong attention to detail
  • Reliable and accountable
  • Proficient in managing multiple tasks
  • Strong organizational abilities

Timeline

Best Buy Customer Care Internal Site Admin

Best Buy
10.2021 - Current

Primary Support, Flex

Best Buy
10.2020 - 10.2021

Back Office Lead

Best Buy
01.2006 - 09.2020

Associate - Secretarial

Milwaukee Area Technical College

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