Kim Hanson
Beloit,WI
Summary
Seasoned General Manager with proven leadership skills. Background includes managing diverse teams, strategic planning and business development in fast-paced environments. Known for improving operational efficiencies, driving revenue growth and fostering customer satisfaction. Committed to building strong team cultures that encourage innovation and openness.
Overview
27
27
years of professional experience
Work History
Master Territory Representative
Driveline Retail Services
Coppell, TX
03.2018 - Current
- Exceeded sales targets by analyzing sales trends, forecasting demand, and coordinating effective strategies.
- Led and trained teams to achieve sales goals and consistently exceed performance expectations.
- Developed and maintained strong client relationships, addressing their needs with personalized service.
- Managed large-scale merchandise remodel projects, enhancing sales floor performance and elevating customer satisfaction.
- Coordinated product restocking and merchandise displays to enhance visibility and drive sales.
Operations Manager
Grandmas Goodies
Beloit, WI
03.2015 - 12.2022
- Managed daily operations and motivated staff to exceed sales targets, enhancing customer satisfaction.
- Developed and implemented action plans based on sales trends, leading to improved sales performance.
- Oversaw financial transactions, including cash handling, inventory control, and daily reporting, ensuring operational efficiency.
- Recruited, trained, and supervised a customer-oriented team, maintaining high standards of service.
- Executed strategies for special events and promotions, contributing to increased company revenue.
Merchandiser Task Manager
Proper Protocol
Beloit, WI
07.2012 - 03.2018
- Led teams to successfully complete merchandising projects with 100% accuracy, driving customer satisfaction and increasing product visibility.
- Analyzed sales reports to project future sales trends and adjusted merchandising strategies accordingly.
- Managed inventory accuracy to optimize product placement and align pricing with market standards.
- Cultivated relationships with store associates and management to streamline operations and facilitate timely product restocking.
Outdoor Event Manager
National Flag Store
Roscoe, IL
05.1999 - 09.2008
- Coordinated event logistics and processed financial transactions to ensure smooth operations and customer satisfaction.
- Managed inventory, pricing, and ordering for outdoor events to enhance sales and ensure product availability.
- Supervised team, providing training to deliver excellent customer service.
Education
Associate of Science - Business Management
Ohio Christian University
Circleville, OH12-2012
Certification - Hospitality Management
Penn Foster University
Scranton, PA08-2005
Skills
- Guest Service Excellence
- Team Leadership
- Marketing Strategy
- Operations Management
- Problem Solving
- Resort management
- Leadership skills
- Guest relationship management
- Revenue management
- Inventory control
- Performance analysis
- Community relations
Timeline
Master Territory Representative
Driveline Retail Services
03.2018 - Current
Operations Manager
Grandmas Goodies
03.2015 - 12.2022
Merchandiser Task Manager
Proper Protocol
07.2012 - 03.2018
Outdoor Event Manager
National Flag Store
05.1999 - 09.2008
Associate of Science - Business Management
Ohio Christian University
Certification - Hospitality Management
Penn Foster University